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India and the Philippines Together Account for 50% of the Offshore Bpo Market Currently
Paul Young asked:
Growing at 46% annually since 2004, the US$6.8 billion Philippines’ offshore market today employs over 450,000 people, mostly for voice-based services. The Everest study, The Silent Knight: The Philippines’ Emerging Non-Voice BPO Capability, which includes contributions from the Business Processing Association of the Philippines (BPAP), shows that the Philippines is now poised to emerge as an important destination for non-voice offshore BPO work for buyers looking beyond India to grow their offshoring footprint. It is noteworthy here that by 2012, the offshore BPO market will have an addressable opportunity of $220-280 billion, and as much as 90 percent of this addressable market opportunity will be in non-voice BPO services.
The Everest Research Institute study shows that while the scale of work is currently low, a number of providers are already leveraging the Philippines for a vast scope of non-voice functions. However, there remains limited awareness of the Philippines’ real capability in non-voice services, which has grown significantly over the past three years.
Says Nikhil Rajpal, Principal, Everest Group, “Success in voice-based BPO services has positioned the Philippines as the second largest low-cost BPO destination after India, and both countries combined account for 50 percent of the offshore BPO market in revenue terms. In non-voice BPO, most current activity and scale in the Philippines is concentrated on transactional services. Whereas almost all types of non-voice BPO functions are now being delivered from the Philippines, their maturity varies, so while we see relatively high activity and maturity in Finance & Accounting and transcription services, there has been only some activity recently in HRO, with even lesser in Procurement Services. Further, while there has been an increased traction in judgment-intensive knowledge services such as research, analytics and legal services, the scale and maturity remains low.”
The Filipino government is focused on development of the non-voice BPO industry, providing incentive programs to attract investors as well as providing grants and infrastructure developments.
Says Jimit Arora, Research Director, Everest Research Institute, “A number of factors are favoring the growth of non-voice BPO in the Philippines. These include acceptance as a key destination for customer service and support; competitive costs; sizable pool of English speaking talent; and a starting base of captives and suppliers. There is strong cultural similarity between the Philippines and the United States, making it easier for Filipino agents to relate toU.S. customers.”
“In terms of operating cost per employee for transactional back-office work, the Philippines offers about 75% and 70% respective savings over tier-II cities in UK and US, which is somewhat lesser savings as compared to India, but sizably more than other offshoring destinations like Monterrey (Mexico) and Prague (Czech Republic). Again, in terms of graduates per annum, at 480, 000, Philippines lags behind India’s 30, 00, 000, but is much ahead of Egypt, Argentina, South Africa and Mexico”, adds Jimit.
However, according to Nikhil, managing talent-related constraints will be critical to ensure operational success in the Philippines. He says, “Philippines will need to address four key talent-related challenges – scalability of entry-level talent; availability of specialized skills; availability and quality of managers; and migration of skilled talent.” Challenges regarding shortage of entry-level talent exist in India as well as the Philippines. According to the NASSCOM-Everest study, “Roadmap 2012 – Capitalizing on the Expanding BPO Landscape”, released last year, while the number of people required to support impending growth of BPO in India are available, unless the current focus on “ready-to-eat” talent is altered, the future growth may lead to a shortage of approximately one million entry-level graduates by 2012. However, availability of specialized skills, access to quality management talent, and talent migration are challenges that are much more pronounced in thePhilippines as compared to India.
Concludes Nikhil, “Given the nascent stage of the Philippines’ non-voice BPO market and prevailing talent-related challenges, the Philippines is unlikely to replace India as the leading non-voice BPO delivery location.” However, the Philippines can still serve as an important satellite delivery location for such services, and it is time the world starts taking note of its non-voice BPO delivery capabilities, he adds.
Growing at 46% annually since 2004, the US$6.8 billion Philippines’ offshore market today employs over 450,000 people, mostly for voice-based services. The Everest study, The Silent Knight: The Philippines’ Emerging Non-Voice BPO Capability, which includes contributions from the Business Processing Association of the Philippines (BPAP), shows that the Philippines is now poised to emerge as an important destination for non-voice offshore BPO work for buyers looking beyond India to grow their offshoring footprint. It is noteworthy here that by 2012, the offshore BPO market will have an addressable opportunity of $220-280 billion, and as much as 90 percent of this addressable market opportunity will be in non-voice BPO services.
The Everest Research Institute study shows that while the scale of work is currently low, a number of providers are already leveraging the Philippines for a vast scope of non-voice functions. However, there remains limited awareness of the Philippines’ real capability in non-voice services, which has grown significantly over the past three years.
Says Nikhil Rajpal, Principal, Everest Group, “Success in voice-based BPO services has positioned the Philippines as the second largest low-cost BPO destination after India, and both countries combined account for 50 percent of the offshore BPO market in revenue terms. In non-voice BPO, most current activity and scale in the Philippines is concentrated on transactional services. Whereas almost all types of non-voice BPO functions are now being delivered from the Philippines, their maturity varies, so while we see relatively high activity and maturity in Finance & Accounting and transcription services, there has been only some activity recently in HRO, with even lesser in Procurement Services. Further, while there has been an increased traction in judgment-intensive knowledge services such as research, analytics and legal services, the scale and maturity remains low.”
The Filipino government is focused on development of the non-voice BPO industry, providing incentive programs to attract investors as well as providing grants and infrastructure developments.
Says Jimit Arora, Research Director, Everest Research Institute, “A number of factors are favoring the growth of non-voice BPO in the Philippines. These include acceptance as a key destination for customer service and support; competitive costs; sizable pool of English speaking talent; and a starting base of captives and suppliers. There is strong cultural similarity between the Philippines and the United States, making it easier for Filipino agents to relate toU.S. customers.”
“In terms of operating cost per employee for transactional back-office work, the Philippines offers about 75% and 70% respective savings over tier-II cities in UK and US, which is somewhat lesser savings as compared to India, but sizably more than other offshoring destinations like Monterrey (Mexico) and Prague (Czech Republic). Again, in terms of graduates per annum, at 480, 000, Philippines lags behind India’s 30, 00, 000, but is much ahead of Egypt, Argentina, South Africa and Mexico”, adds Jimit.
However, according to Nikhil, managing talent-related constraints will be critical to ensure operational success in the Philippines. He says, “Philippines will need to address four key talent-related challenges – scalability of entry-level talent; availability of specialized skills; availability and quality of managers; and migration of skilled talent.” Challenges regarding shortage of entry-level talent exist in India as well as the Philippines. According to the NASSCOM-Everest study, “Roadmap 2012 – Capitalizing on the Expanding BPO Landscape”, released last year, while the number of people required to support impending growth of BPO in India are available, unless the current focus on “ready-to-eat” talent is altered, the future growth may lead to a shortage of approximately one million entry-level graduates by 2012. However, availability of specialized skills, access to quality management talent, and talent migration are challenges that are much more pronounced in thePhilippines as compared to India.
Concludes Nikhil, “Given the nascent stage of the Philippines’ non-voice BPO market and prevailing talent-related challenges, the Philippines is unlikely to replace India as the leading non-voice BPO delivery location.” However, the Philippines can still serve as an important satellite delivery location for such services, and it is time the world starts taking note of its non-voice BPO delivery capabilities, he adds.
Maxim-mum Exposure in the Philippines
Christine Layug asked:
Magazines are very general in which covers everything from Art Magazines, Auto and Cycle Magazines, Business and Finance Magazines, Children Magazines, Cooking and Food Magazines, Entertainment Magazines, Fashion Magazines, Health and Fitness Magazines, Home and Gardening Magazines, Lifestyle Magazines, Photography Magazines, Sports Magazines, Teens Magazines, Women’s Magazines and Men’s Magazines. But when it comes to Men’s magazines, especially here in the Philippines, Maxim magazine Philippine is the best choice of all.
Maxim magazine Philippine is an international English language lad magazine based in the United Kingdom and known for its revealing pictorials featuring popular actresses, singers, and female models, of which none are *****.
Maxim is very popular among the men and even the women throughout the world such as Argentina, Canada, India, Indonesia, Israel, Belgium, Romania, the Czech Republic, France (marketed under “Maximal”), Germany, Bulgaria, Greece, Italy, Korea, Mexico, Netherlands, Poland, Russia (where it stands now as the most popular men’s magazine), Serbia, the Philippines (which is known now as Maxim magazine Philippine), Singapore, Spain, Thailand, Ukraine, and Portugal.
Maxim magazine Philippine is one of the most used men’s magazine here in the Philippines next to FHM. So if you’re thinking of buying some Maxim magazine Philippine then why not avail on M-Express. M-Express is the first ever online magazine shop here in the Philippines.
M-Express does not only sell Maxim magazine Philippine but other magazines such as Food Magazine Philippines, Fashion Magazine Philippines, Homestyle magazine philippines, Game magazine philippines and many more.
M-Express doesn’t only sell magazines such as Maxim magazine Philippine but also makes deliveries throughout the country for free. M-Express manages this because M-Express is powered by the most reliable courier service here in the Philippines, the LBC. M-EXPRESS is the first ever door-to-door magazine delivery service in the country. It is the convenient way to order magazines anytime and anywhere you are in the Philippines. You can place subscriptions or order per title allowing you the flexibility to control your budget.
For more information on Maxim magazine Philippine, then visit http://www.m-express.com.ph
Magazines are very general in which covers everything from Art Magazines, Auto and Cycle Magazines, Business and Finance Magazines, Children Magazines, Cooking and Food Magazines, Entertainment Magazines, Fashion Magazines, Health and Fitness Magazines, Home and Gardening Magazines, Lifestyle Magazines, Photography Magazines, Sports Magazines, Teens Magazines, Women’s Magazines and Men’s Magazines. But when it comes to Men’s magazines, especially here in the Philippines, Maxim magazine Philippine is the best choice of all.
Maxim magazine Philippine is an international English language lad magazine based in the United Kingdom and known for its revealing pictorials featuring popular actresses, singers, and female models, of which none are *****.
Maxim is very popular among the men and even the women throughout the world such as Argentina, Canada, India, Indonesia, Israel, Belgium, Romania, the Czech Republic, France (marketed under “Maximal”), Germany, Bulgaria, Greece, Italy, Korea, Mexico, Netherlands, Poland, Russia (where it stands now as the most popular men’s magazine), Serbia, the Philippines (which is known now as Maxim magazine Philippine), Singapore, Spain, Thailand, Ukraine, and Portugal.
Maxim magazine Philippine is one of the most used men’s magazine here in the Philippines next to FHM. So if you’re thinking of buying some Maxim magazine Philippine then why not avail on M-Express. M-Express is the first ever online magazine shop here in the Philippines.
M-Express does not only sell Maxim magazine Philippine but other magazines such as Food Magazine Philippines, Fashion Magazine Philippines, Homestyle magazine philippines, Game magazine philippines and many more.
M-Express doesn’t only sell magazines such as Maxim magazine Philippine but also makes deliveries throughout the country for free. M-Express manages this because M-Express is powered by the most reliable courier service here in the Philippines, the LBC. M-EXPRESS is the first ever door-to-door magazine delivery service in the country. It is the convenient way to order magazines anytime and anywhere you are in the Philippines. You can place subscriptions or order per title allowing you the flexibility to control your budget.
For more information on Maxim magazine Philippine, then visit http://www.m-express.com.ph
