/images/rss.gif)
/images/header.png)
India and the Philippines Together Account for 50% of the Offshore Bpo Market Currently
Paul Young asked:
Growing at 46% annually since 2004, the US$6.8 billion Philippines’ offshore market today employs over 450,000 people, mostly for voice-based services. The Everest study, The Silent Knight: The Philippines’ Emerging Non-Voice BPO Capability, which includes contributions from the Business Processing Association of the Philippines (BPAP), shows that the Philippines is now poised to emerge as an important destination for non-voice offshore BPO work for buyers looking beyond India to grow their offshoring footprint. It is noteworthy here that by 2012, the offshore BPO market will have an addressable opportunity of $220-280 billion, and as much as 90 percent of this addressable market opportunity will be in non-voice BPO services.
The Everest Research Institute study shows that while the scale of work is currently low, a number of providers are already leveraging the Philippines for a vast scope of non-voice functions. However, there remains limited awareness of the Philippines’ real capability in non-voice services, which has grown significantly over the past three years.
Says Nikhil Rajpal, Principal, Everest Group, “Success in voice-based BPO services has positioned the Philippines as the second largest low-cost BPO destination after India, and both countries combined account for 50 percent of the offshore BPO market in revenue terms. In non-voice BPO, most current activity and scale in the Philippines is concentrated on transactional services. Whereas almost all types of non-voice BPO functions are now being delivered from the Philippines, their maturity varies, so while we see relatively high activity and maturity in Finance & Accounting and transcription services, there has been only some activity recently in HRO, with even lesser in Procurement Services. Further, while there has been an increased traction in judgment-intensive knowledge services such as research, analytics and legal services, the scale and maturity remains low.”
The Filipino government is focused on development of the non-voice BPO industry, providing incentive programs to attract investors as well as providing grants and infrastructure developments.
Says Jimit Arora, Research Director, Everest Research Institute, “A number of factors are favoring the growth of non-voice BPO in the Philippines. These include acceptance as a key destination for customer service and support; competitive costs; sizable pool of English speaking talent; and a starting base of captives and suppliers. There is strong cultural similarity between the Philippines and the United States, making it easier for Filipino agents to relate toU.S. customers.”
“In terms of operating cost per employee for transactional back-office work, the Philippines offers about 75% and 70% respective savings over tier-II cities in UK and US, which is somewhat lesser savings as compared to India, but sizably more than other offshoring destinations like Monterrey (Mexico) and Prague (Czech Republic). Again, in terms of graduates per annum, at 480, 000, Philippines lags behind India’s 30, 00, 000, but is much ahead of Egypt, Argentina, South Africa and Mexico”, adds Jimit.
However, according to Nikhil, managing talent-related constraints will be critical to ensure operational success in the Philippines. He says, “Philippines will need to address four key talent-related challenges – scalability of entry-level talent; availability of specialized skills; availability and quality of managers; and migration of skilled talent.” Challenges regarding shortage of entry-level talent exist in India as well as the Philippines. According to the NASSCOM-Everest study, “Roadmap 2012 – Capitalizing on the Expanding BPO Landscape”, released last year, while the number of people required to support impending growth of BPO in India are available, unless the current focus on “ready-to-eat” talent is altered, the future growth may lead to a shortage of approximately one million entry-level graduates by 2012. However, availability of specialized skills, access to quality management talent, and talent migration are challenges that are much more pronounced in thePhilippines as compared to India.
Concludes Nikhil, “Given the nascent stage of the Philippines’ non-voice BPO market and prevailing talent-related challenges, the Philippines is unlikely to replace India as the leading non-voice BPO delivery location.” However, the Philippines can still serve as an important satellite delivery location for such services, and it is time the world starts taking note of its non-voice BPO delivery capabilities, he adds.
Growing at 46% annually since 2004, the US$6.8 billion Philippines’ offshore market today employs over 450,000 people, mostly for voice-based services. The Everest study, The Silent Knight: The Philippines’ Emerging Non-Voice BPO Capability, which includes contributions from the Business Processing Association of the Philippines (BPAP), shows that the Philippines is now poised to emerge as an important destination for non-voice offshore BPO work for buyers looking beyond India to grow their offshoring footprint. It is noteworthy here that by 2012, the offshore BPO market will have an addressable opportunity of $220-280 billion, and as much as 90 percent of this addressable market opportunity will be in non-voice BPO services.
The Everest Research Institute study shows that while the scale of work is currently low, a number of providers are already leveraging the Philippines for a vast scope of non-voice functions. However, there remains limited awareness of the Philippines’ real capability in non-voice services, which has grown significantly over the past three years.
Says Nikhil Rajpal, Principal, Everest Group, “Success in voice-based BPO services has positioned the Philippines as the second largest low-cost BPO destination after India, and both countries combined account for 50 percent of the offshore BPO market in revenue terms. In non-voice BPO, most current activity and scale in the Philippines is concentrated on transactional services. Whereas almost all types of non-voice BPO functions are now being delivered from the Philippines, their maturity varies, so while we see relatively high activity and maturity in Finance & Accounting and transcription services, there has been only some activity recently in HRO, with even lesser in Procurement Services. Further, while there has been an increased traction in judgment-intensive knowledge services such as research, analytics and legal services, the scale and maturity remains low.”
The Filipino government is focused on development of the non-voice BPO industry, providing incentive programs to attract investors as well as providing grants and infrastructure developments.
Says Jimit Arora, Research Director, Everest Research Institute, “A number of factors are favoring the growth of non-voice BPO in the Philippines. These include acceptance as a key destination for customer service and support; competitive costs; sizable pool of English speaking talent; and a starting base of captives and suppliers. There is strong cultural similarity between the Philippines and the United States, making it easier for Filipino agents to relate toU.S. customers.”
“In terms of operating cost per employee for transactional back-office work, the Philippines offers about 75% and 70% respective savings over tier-II cities in UK and US, which is somewhat lesser savings as compared to India, but sizably more than other offshoring destinations like Monterrey (Mexico) and Prague (Czech Republic). Again, in terms of graduates per annum, at 480, 000, Philippines lags behind India’s 30, 00, 000, but is much ahead of Egypt, Argentina, South Africa and Mexico”, adds Jimit.
However, according to Nikhil, managing talent-related constraints will be critical to ensure operational success in the Philippines. He says, “Philippines will need to address four key talent-related challenges – scalability of entry-level talent; availability of specialized skills; availability and quality of managers; and migration of skilled talent.” Challenges regarding shortage of entry-level talent exist in India as well as the Philippines. According to the NASSCOM-Everest study, “Roadmap 2012 – Capitalizing on the Expanding BPO Landscape”, released last year, while the number of people required to support impending growth of BPO in India are available, unless the current focus on “ready-to-eat” talent is altered, the future growth may lead to a shortage of approximately one million entry-level graduates by 2012. However, availability of specialized skills, access to quality management talent, and talent migration are challenges that are much more pronounced in thePhilippines as compared to India.
Concludes Nikhil, “Given the nascent stage of the Philippines’ non-voice BPO market and prevailing talent-related challenges, the Philippines is unlikely to replace India as the leading non-voice BPO delivery location.” However, the Philippines can still serve as an important satellite delivery location for such services, and it is time the world starts taking note of its non-voice BPO delivery capabilities, he adds.
A Little Place Called Bacolod Philippines
Sai Vallejos asked:
Experience a happy blending of cosmopolitan and rustic lifestyle in Negros Occidental, the sugar capital of the country. Celebrate nature’s blessings: waterfalls, caves, mountains, rivers, springs and valleys. Go hiking and camping, fishing and angling, scuba diving and snorkeling, mountain biking and sky diving with guidance from reliable locals. Travel centuries back in time visiting stately mansions in Silay City, one of the top 25 destinations of the Philippines. Or go on Iron Dinosaurs (steam locomotives) or other special interest tours.
There are varied accommodation and dining facilities from luxurious to simply modest. Rates are reasonable. Whatever you go for, Negros Occidental has it.
BRIEF HISTORY
Originally known as “Buglas” by its natives. This fourth largest island in the Philippine archipelago was given the name “Negros” by the Spanish navigators when Esteban de Rodriguez discovered the island in April, 1565 and found its earliest occupants to be dark-skinned natives belonging to the Negrito ethnic group. The natives then, occupied initially most of the southern portion of the province, being Binalbagan and Ilog. Two of the earliest native settlements which officially became towns in 1572 and 1584, respectively. Other settlements were Hinigaran, Bago, Marayo (now Pontevedra), Mamalan (now HImamaylan) and Candaguit.
In 1734, the island became a military district and Ilog became its first capital. Bacolod was made provincial capital in 1849. Then in 1856, Negros Occidental was raised to the category of a politico-military province. During this time, several more towns were established like San Carlos and Calatrava. Other towns were created, particularly Saravia, Escalante and Valladolid (1860) as a result of the growth of Population and the influx of immigrants coming from neighboring provinces such as Iloilo, Antique, Capiz, and Cebu. These growth in population and immigrants brought to the province in turn rapid material growth and development during the later part of the 18th century.
The major boon to the province at this time were two: the cultivation of sugar which brought economic boost as it later led Negros to pioneer other provinces in sugar production with its initial of 4,000 piculs of sugar in 1856 increasing to 2,000,000 piculs in 1897. With this, new machineries such as those operated by steam were used in the towns of Bacolod, Minuluan and Bago. Another boon was the opening of the ports like Iloilo and Cebu to foreign commerce.
During the last decade of the 19th century, several important events may be summarized: one, the making of Negros Occidental as a separate province in 1890. Two, the joining of the Negrense revolutionary leaders in the nationwide Katipunan Movement which overcame the Spanish garrison in the province on November 6, 1898 during one of the Filipinos?revolt against the Spanish rule. Three, the arrival of the Americans in the province in May, 1899 leading to the establishment of a Civil Government in Negros Occidental on April 20, 1901. Fouth, the ousting and surrender of the Japanese Forces in Negros (1945) after both civilian and military leaders in Negros Occidental pursued and organized a free government in the province.
After the upheaval and destruction brought by the first and second world wars, the next years following it, were dedicated to the rehabilitation and reconstructions of various sectors as Industry and Commerce, principally the sugar industry. Following this recuperation period, socio-economic growth in the province ensued.
LANGUAGE/DIALECT
Negrenses, as practically all Filipinos, are poly-lingual. Of the 87 dialects in the country, two Visayan dialects are predominantly used in the province: Ilonggo, which is spoken by 80% to 90% of the populace, and Cebuano which is used by the rest. English, however, is widely spoken; thus the English-speaking visitor will have little or no communication problem at all.
MAJOR INDUSTRIES
Negros Occidental is primarily an agricultural province. Of the total land area of 792,607 hectares, 588,145 hectares are arable land of which appoximately 419,305.084 hectares or 53% are devoted to agriculture.
With diversification as a major provincial development program, new land uses such as more inland fishing, livestock & poultry, grains and new crops like coffee, cacao, black pepper, orchards, ramie and others are increasing.
The province of Negros Occidental is reported by the Bureau of Mines to be rich in both metallic and non-metallic mineral resources, notably copper, gold, silver and molybdenum. Among the non-metallic minerals are stones, gravel, and sand and other construction materials, also salt and guano.
The socio-economic life of Negros Occidental from the 1950?s up to the 1980?s depended mainly on sugar, producing annually about 60% of the country?s sugar output. The four corners of the archipelago have focused their wide open eyes and melting mouth to the glory of the Negrenses. Negros is where high living and high eyebrows were. (Source:The Philippine Department of Tourism)
Experience a happy blending of cosmopolitan and rustic lifestyle in Negros Occidental, the sugar capital of the country. Celebrate nature’s blessings: waterfalls, caves, mountains, rivers, springs and valleys. Go hiking and camping, fishing and angling, scuba diving and snorkeling, mountain biking and sky diving with guidance from reliable locals. Travel centuries back in time visiting stately mansions in Silay City, one of the top 25 destinations of the Philippines. Or go on Iron Dinosaurs (steam locomotives) or other special interest tours.
There are varied accommodation and dining facilities from luxurious to simply modest. Rates are reasonable. Whatever you go for, Negros Occidental has it.
BRIEF HISTORY
Originally known as “Buglas” by its natives. This fourth largest island in the Philippine archipelago was given the name “Negros” by the Spanish navigators when Esteban de Rodriguez discovered the island in April, 1565 and found its earliest occupants to be dark-skinned natives belonging to the Negrito ethnic group. The natives then, occupied initially most of the southern portion of the province, being Binalbagan and Ilog. Two of the earliest native settlements which officially became towns in 1572 and 1584, respectively. Other settlements were Hinigaran, Bago, Marayo (now Pontevedra), Mamalan (now HImamaylan) and Candaguit.
In 1734, the island became a military district and Ilog became its first capital. Bacolod was made provincial capital in 1849. Then in 1856, Negros Occidental was raised to the category of a politico-military province. During this time, several more towns were established like San Carlos and Calatrava. Other towns were created, particularly Saravia, Escalante and Valladolid (1860) as a result of the growth of Population and the influx of immigrants coming from neighboring provinces such as Iloilo, Antique, Capiz, and Cebu. These growth in population and immigrants brought to the province in turn rapid material growth and development during the later part of the 18th century.
The major boon to the province at this time were two: the cultivation of sugar which brought economic boost as it later led Negros to pioneer other provinces in sugar production with its initial of 4,000 piculs of sugar in 1856 increasing to 2,000,000 piculs in 1897. With this, new machineries such as those operated by steam were used in the towns of Bacolod, Minuluan and Bago. Another boon was the opening of the ports like Iloilo and Cebu to foreign commerce.
During the last decade of the 19th century, several important events may be summarized: one, the making of Negros Occidental as a separate province in 1890. Two, the joining of the Negrense revolutionary leaders in the nationwide Katipunan Movement which overcame the Spanish garrison in the province on November 6, 1898 during one of the Filipinos?revolt against the Spanish rule. Three, the arrival of the Americans in the province in May, 1899 leading to the establishment of a Civil Government in Negros Occidental on April 20, 1901. Fouth, the ousting and surrender of the Japanese Forces in Negros (1945) after both civilian and military leaders in Negros Occidental pursued and organized a free government in the province.
After the upheaval and destruction brought by the first and second world wars, the next years following it, were dedicated to the rehabilitation and reconstructions of various sectors as Industry and Commerce, principally the sugar industry. Following this recuperation period, socio-economic growth in the province ensued.
LANGUAGE/DIALECT
Negrenses, as practically all Filipinos, are poly-lingual. Of the 87 dialects in the country, two Visayan dialects are predominantly used in the province: Ilonggo, which is spoken by 80% to 90% of the populace, and Cebuano which is used by the rest. English, however, is widely spoken; thus the English-speaking visitor will have little or no communication problem at all.
MAJOR INDUSTRIES
Negros Occidental is primarily an agricultural province. Of the total land area of 792,607 hectares, 588,145 hectares are arable land of which appoximately 419,305.084 hectares or 53% are devoted to agriculture.
With diversification as a major provincial development program, new land uses such as more inland fishing, livestock & poultry, grains and new crops like coffee, cacao, black pepper, orchards, ramie and others are increasing.
The province of Negros Occidental is reported by the Bureau of Mines to be rich in both metallic and non-metallic mineral resources, notably copper, gold, silver and molybdenum. Among the non-metallic minerals are stones, gravel, and sand and other construction materials, also salt and guano.
The socio-economic life of Negros Occidental from the 1950?s up to the 1980?s depended mainly on sugar, producing annually about 60% of the country?s sugar output. The four corners of the archipelago have focused their wide open eyes and melting mouth to the glory of the Negrenses. Negros is where high living and high eyebrows were. (Source:The Philippine Department of Tourism)
Hong Kong : ‘let’s Go Summer 2008′ Successful for Fashion Access
alexda asked:
Fashion Access, the largest international trade fair for handbags, travelware, footwear, leather and fur garments, and fashion accessories in Asia, was held on 3-5 October 2007, in Hong Kong.
The theme was on the forthcoming season with the slogan ‘Let’s Go Summer 2008′.
The event attracted exhibitors from Europe, the Americas and throughout Australasian.
There were 86 first-time exhibitors (always important for buyers seeking something completely new) from Bangladesh, Brazil, Canada, China, Hong Kong, India, Japan, Malaysia, Ireland, Philippines, Taiwan, Thailand and the United Kingdom. A greatly expanded handbag section accommodated the wide variety of handbag specialisation in the industry: such as sports, classic and party. Buyers were able to view an even greater range offered by suppliers from all over the world.
The well-established ‘Best of APLF Awards’ again attracted strong competition among exhibitors. A series of seminars covered topics such as visual merchandising for exhibitors; future fashion trends and – what some believe may be the next ‘big thing’ – eco-friendly fashion: with an emphasis on how it can be both fashionable and commercial.
Over the three days Fashion Access welcomed 6,238 buyers, from 63 countries and regions. Significant interest was shown by new buyers from Korea and Thailand: each recorded growth of 32%, followed by visitors from The Philippines and Japan with 27% and 10% growth respectively.
In keeping with the steady development of Fashion Access over the years more resources and facilities have been added to assist buyers (and exhibitors too) forecast emerging trends in materials, colours and designs. The Materials Trends Lounge proved invaluable while the new StyleCast enabled selected exhibitors to display their latest designs to a wide audience.
Fashion Access was held at the Hong Kong Convention & Exhibition Centre, Wanchai – the hub of Hong Kong’s vibrant commercial and entertainment district.
Click here to read about Buyers’ Comments, Exhibitors’ Comments:
The next Fashion Access will be held in Hong Kong. It will run concurrently with APLF – Materials, Manufacturing & Technology. Events not to be missed!
The theme will focus on the forthcoming season of winter 20008/09. So,’Let’s Get Ready for Fashion Access Winter 2008/09′.
For more information, please visit www.ishoesclub.com
Fashion Access, the largest international trade fair for handbags, travelware, footwear, leather and fur garments, and fashion accessories in Asia, was held on 3-5 October 2007, in Hong Kong.
The theme was on the forthcoming season with the slogan ‘Let’s Go Summer 2008′.
The event attracted exhibitors from Europe, the Americas and throughout Australasian.
There were 86 first-time exhibitors (always important for buyers seeking something completely new) from Bangladesh, Brazil, Canada, China, Hong Kong, India, Japan, Malaysia, Ireland, Philippines, Taiwan, Thailand and the United Kingdom. A greatly expanded handbag section accommodated the wide variety of handbag specialisation in the industry: such as sports, classic and party. Buyers were able to view an even greater range offered by suppliers from all over the world.
The well-established ‘Best of APLF Awards’ again attracted strong competition among exhibitors. A series of seminars covered topics such as visual merchandising for exhibitors; future fashion trends and – what some believe may be the next ‘big thing’ – eco-friendly fashion: with an emphasis on how it can be both fashionable and commercial.
Over the three days Fashion Access welcomed 6,238 buyers, from 63 countries and regions. Significant interest was shown by new buyers from Korea and Thailand: each recorded growth of 32%, followed by visitors from The Philippines and Japan with 27% and 10% growth respectively.
In keeping with the steady development of Fashion Access over the years more resources and facilities have been added to assist buyers (and exhibitors too) forecast emerging trends in materials, colours and designs. The Materials Trends Lounge proved invaluable while the new StyleCast enabled selected exhibitors to display their latest designs to a wide audience.
Fashion Access was held at the Hong Kong Convention & Exhibition Centre, Wanchai – the hub of Hong Kong’s vibrant commercial and entertainment district.
Click here to read about Buyers’ Comments, Exhibitors’ Comments:
The next Fashion Access will be held in Hong Kong. It will run concurrently with APLF – Materials, Manufacturing & Technology. Events not to be missed!
The theme will focus on the forthcoming season of winter 20008/09. So,’Let’s Get Ready for Fashion Access Winter 2008/09′.
For more information, please visit www.ishoesclub.com
