Paul Young asked:


Growing at 46% annually since 2004, the US$6.8 billion Philippines’ offshore market today employs over 450,000 people, mostly for voice-based services. The Everest study, The Silent Knight: The Philippines’ Emerging Non-Voice BPO Capability, which includes contributions from the Business Processing Association of the Philippines (BPAP), shows that the Philippines is now poised to emerge as an important destination for non-voice offshore BPO work for buyers looking beyond India to grow their offshoring footprint. It is noteworthy here that by 2012, the offshore BPO market will have an addressable opportunity of $220-280 billion, and as much as 90 percent of this addressable market opportunity will be in non-voice BPO services.

The Everest Research Institute study shows that while the scale of work is currently low, a number of providers are already leveraging the Philippines for a vast scope of non-voice functions. However, there remains limited awareness of the Philippines’ real capability in non-voice services, which has grown significantly over the past three years.

Says Nikhil Rajpal, Principal, Everest Group, “Success in voice-based BPO services has positioned the Philippines as the second largest low-cost BPO destination after India, and both countries combined account for 50 percent of the offshore BPO market in revenue terms. In non-voice BPO, most current activity and scale in the Philippines is concentrated on transactional services. Whereas almost all types of non-voice BPO functions are now being delivered from the Philippines, their maturity varies, so while we see relatively high activity and maturity in Finance & Accounting and transcription services, there has been only some activity recently in HRO, with even lesser in Procurement Services. Further, while there has been an increased traction in judgment-intensive knowledge services such as research, analytics and legal services, the scale and maturity remains low.”

The Filipino government is focused on development of the non-voice BPO industry, providing incentive programs to attract investors as well as providing grants and infrastructure developments.

Says Jimit Arora, Research Director, Everest Research Institute, “A number of factors are favoring the growth of non-voice BPO in the Philippines. These include acceptance as a key destination for customer service and support; competitive costs; sizable pool of English speaking talent; and a starting base of captives and suppliers. There is strong cultural similarity between the Philippines and the United States, making it easier for Filipino agents to relate toU.S. customers.”

“In terms of operating cost per employee for transactional back-office work, the Philippines offers about 75% and 70% respective savings over tier-II cities in UK and US, which is somewhat lesser savings as compared to India, but sizably more than other offshoring destinations like Monterrey (Mexico) and Prague (Czech Republic). Again, in terms of graduates per annum, at 480, 000, Philippines lags behind India’s 30, 00, 000, but is much ahead of Egypt, Argentina, South Africa and Mexico”, adds Jimit.

However, according to Nikhil, managing talent-related constraints will be critical to ensure operational success in the Philippines. He says, “Philippines will need to address four key talent-related challenges – scalability of entry-level talent; availability of specialized skills; availability and quality of managers; and migration of skilled talent.” Challenges regarding shortage of entry-level talent exist in India as well as the Philippines. According to the NASSCOM-Everest study, “Roadmap 2012 – Capitalizing on the Expanding BPO Landscape”, released last year, while the number of people required to support impending growth of BPO in India are available, unless the current focus on “ready-to-eat” talent is altered, the future growth may lead to a shortage of approximately one million entry-level graduates by 2012. However, availability of specialized skills, access to quality management talent, and talent migration are challenges that are much more pronounced in thePhilippines as compared to India.

Concludes Nikhil, “Given the nascent stage of the Philippines’ non-voice BPO market and prevailing talent-related challenges, the Philippines is unlikely to replace India as the leading non-voice BPO delivery location.” However, the Philippines can still serve as an important satellite delivery location for such services, and it is time the world starts taking note of its non-voice BPO delivery capabilities, he adds.

Valuenotes Outsourcing Practice asked:


Over the last few years, the Philippines has been increasingly gaining traction as an offshoring destination, especially in niches like call centers, medical transcription, animation, publishing and legal services.

ValueNotes has been researching and analyzing the Indian publishing offshoring industry since 2005. With over 100 service providers, some of them with decades of experience, the Indian publishing offshoring industry is quite mature. While India commands a lion’s share in publishing outsourcing, especially in the STM (scientific, technical and medical) segment, service providers in countries like Philippines and China have been around for quite some time.

We estimate the revenues of Publishing BPO industry to be approximately $100 m in 2008. Among the 20-25 vendors, SPi Global Solutions, Innodata Isogen and Asiatype Inc. have been the early movers and have been in existence for two decades or more.

All these service providers have a strong focus on STM (Scientific, Technical and Medical) publishers, and are now beginning to look at the educational and/or corporate publishing segments. These early entrants have positioned themselves as ‘end-to-end service providers’ to the publishing industry. Most large and mid-sized players in the Philippines have been growing at approximately 20-30% per year for the last couple of years.

While publishing BPO industry in the Philippines and India began at the same time, there is a huge difference in their growth patterns. The Philippines industry is approximately one fifths of that of the Indian publishing BPO in terms of manpower. The two leading Philippines players are comparable to the leading Indian players. SPi with an over 5,000 strong workforce in the Philippines is one of the largest publishing BPOs in the world!

However, while almost 80% of the Indian revenues are contributed by the top 10-12 vendors; in the Philippines top 2 vendors comprise 80% of the total revenues. The Philippines vendor landscape is marked by an absence of a strong mid tier (200-500 employees). Apart from Xlibris (captive), Affinity Express, Asiatype and few others, there are very few companies in the mid tier vis-à-vis over 80-100 vendors in that space in India.

On the skills front, India has developed tremendous capabilities in automation and technology. While attributes like cultural proximity to the US, design and copy-editing skills are some of the strong capabilities within Philippines, there is a need to rise to the next level. There is currently an underdeveloped mid tier vendor landscape in the Philippines. Several of these mid-tier companies are subcontractors to the industry leaders. In order to capture the huge opportunity in publishing outsourcing, it is imperative for these Philippines BPOs to build differentiators in their service offerings.

alexda asked:


Fashion Access, the largest international trade fair for handbags, travelware, footwear, leather and fur garments, and fashion accessories in Asia, was held on 3-5 October 2007, in Hong Kong.

The theme was on the forthcoming season with the slogan ‘Let’s Go Summer 2008′.

The event attracted exhibitors from Europe, the Americas and throughout Australasian.

There were 86 first-time exhibitors (always important for buyers seeking something completely new) from Bangladesh, Brazil, Canada, China, Hong Kong, India, Japan, Malaysia, Ireland, Philippines, Taiwan, Thailand and the United Kingdom. A greatly expanded handbag section accommodated the wide variety of handbag specialisation in the industry: such as sports, classic and party. Buyers were able to view an even greater range offered by suppliers from all over the world.

The well-established ‘Best of APLF Awards’ again attracted strong competition among exhibitors. A series of seminars covered topics such as visual merchandising for exhibitors; future fashion trends and – what some believe may be the next ‘big thing’ – eco-friendly fashion: with an emphasis on how it can be both fashionable and commercial.

Over the three days Fashion Access welcomed 6,238 buyers, from 63 countries and regions. Significant interest was shown by new buyers from Korea and Thailand: each recorded growth of 32%, followed by visitors from The Philippines and Japan with 27% and 10% growth respectively.

In keeping with the steady development of Fashion Access over the years more resources and facilities have been added to assist buyers (and exhibitors too) forecast emerging trends in materials, colours and designs. The Materials Trends Lounge proved invaluable while the new StyleCast enabled selected exhibitors to display their latest designs to a wide audience.

Fashion Access was held at the Hong Kong Convention & Exhibition Centre, Wanchai – the hub of Hong Kong’s vibrant commercial and entertainment district.

Click here to read about Buyers’ Comments, Exhibitors’ Comments:

The next Fashion Access will be held in Hong Kong. It will run concurrently with APLF – Materials, Manufacturing & Technology. Events not to be missed!

The theme will focus on the forthcoming season of winter 20008/09. So,’Let’s Get Ready for Fashion Access Winter 2008/09′.

For more information, please visit www.ishoesclub.com

 

Christine Layug asked:


Magazines are very general in which covers everything from Art Magazines, Auto and Cycle Magazines, Business and Finance Magazines, Children Magazines, Cooking and Food Magazines, Entertainment Magazines, Fashion Magazines, Health and Fitness Magazines, Home and Gardening Magazines, Lifestyle Magazines, Photography Magazines, Sports Magazines, Teens Magazines, Women’s Magazines and Men’s Magazines. But when it comes to Men’s magazines, especially here in the Philippines, Maxim magazine Philippine is the best choice of all.

Maxim magazine Philippine is an international English language lad magazine based in the United Kingdom and known for its revealing pictorials featuring popular actresses, singers, and female models, of which none are *****.

Maxim is very popular among the men and even the women throughout the world such as Argentina, Canada, India, Indonesia, Israel, Belgium, Romania, the Czech Republic, France (marketed under “Maximal”), Germany, Bulgaria, Greece, Italy, Korea, Mexico, Netherlands, Poland, Russia (where it stands now as the most popular men’s magazine), Serbia, the Philippines (which is known now as Maxim magazine Philippine), Singapore, Spain, Thailand, Ukraine, and Portugal.

Maxim magazine Philippine is one of the most used men’s magazine here in the Philippines next to FHM. So if you’re thinking of buying some Maxim magazine Philippine then why not avail on M-Express. M-Express is the first ever online magazine shop here in the Philippines.

M-Express does not only sell Maxim magazine Philippine but other magazines such as Food Magazine Philippines, Fashion Magazine Philippines, Homestyle magazine philippines, Game magazine philippines and many more.

M-Express doesn’t only sell magazines such as Maxim magazine Philippine but also makes deliveries throughout the country for free. M-Express manages this because M-Express is powered by the most reliable courier service here in the Philippines, the LBC. M-EXPRESS is the first ever door-to-door magazine delivery service in the country. It is the convenient way to order magazines anytime and anywhere you are in the Philippines. You can place subscriptions or order per title allowing you the flexibility to control your budget.

For more information on Maxim magazine Philippine, then visit http://www.m-express.com.ph

Bercle George asked:


There are many islands located in the Philippines, and one of them is the Boracay, which covers three kilometers of white beach.

Visitors can either decide to join a guided tour or hire a tourist guide for their group alone. Rain forests offer a huge variety of tropical fruits, such as bananas, papayas, pineapples, durians, mangoes, and many others. The natural landscapes, the climatic conditions, the tropical animals, fruits, and vegetables found here make the Philippines a beautiful place to visit.

Tourist Destinations:

-Bohol is also blessed with a numerous white sand beaches, and Panglao Island is one of the famous destinations, having powdery sand.

-White Beach, Boracay Boracay Island is one of the most popular tourist destinations in the country.

-The province of Palawan is an island in the South China Sea.

Luxury resorts will often also be in based in exceptionally desirable and strategic worldwide locations, from beautiful tropical islands, to snow caked mountains, to scenic lakes and rivers, to exhilarating cities. Boholanos, as what the natives are called, are very proud of the natural wonders that are bestowed in the island. Everyone head for the nearest beach so if you don’t want to feel crowded when you’re sunbathing, set your travel date for another time of the year.

Foods:

The Filipinos also eat uncooked seafood that is stuffed with onions and wrapped in a banana leaf. People, who have sensitive taste buds and are ready to experiment with different cuisines, can try the dishes cooked by the Philippines. To the Filipinos, simple cooking basically means fish and its varieties, fetched directly from the sea.

The American culture has brought with it major fast food giants, such as KFC, McDonald’s, Pizza Hut, and Burger King.

The Philippines’ recipes reflect the tastes of India, China, and Japan, as well as Spain, Portugal, and even the US.

Events:

-The World Pyro Olympics is held in the Philippines every year starting from December 2005.

-The Santacruzan during May and which each and every town parades its most beautiful residents in a walk around town.

-The flower season of Baguio-described as the summer capital of the Philippines because of its perennially cool weather-is something to look forward to.

Shopping:

Prices of the goods for Philippine bargains are comparable to the ones in Thailand and in China. Bargains in the Philippines are cheaper compared to the bargains in Singapore and Hong Kong. For personal gifts or gifts for the home, you will find an enormous selection for Philippine online shopping at Internet malls.

Wolfgang Jaegel asked:


Republic of India, a sovereign South Asian country, is the seventh largest country by geographical area. India is the second most populous country and most populous democracy in the world.

The southern part of the India is surrounded by Indian Ocean, the west by Arabian ocean and the east by Bay of Bengal. With a coastline of over 7000 kms, it is bounded by Pakistan in the west, China, Nepal & Bhutan in the north-east and Bangladesh & Myanmar in the east.

India is home to Indus valley civilization, vast empires and historic trade routes. Well-known for its cultural wealth, India is the birth place of Hinduism, Buddhism, Jainism and Sikhism – four major religions in the world.

This federal republic consists of twenty-eight states and seven union territories. Delhi, Mumbai, Calcutta, and Chennai are the four major metros in the country. There are several other cities which attract tourists all over the world including Bangalore, Hyderabad, Ahmedabad, Cochin, Thiruvanthapuram, Agra, Jaipur and Pune.

India is home to Taj Mahal, one of the seven wonders in the world and premier sites of India. This architectural beauty is one of the most visited sites in India by tourists. Built by three of the greatest Mughal emperors, Agra Fort is also a major tourist spot in India.

The construction of this fort began in 1565 by Akbar and completed by the time of Shahjahan. The fort has massive double walls with four gateways. The fort consists of palaces, courts, gardens, mosques, baths and gracious pavilions.

There are several tourist attractions around the country. The city of Cochin is famous for its port and Chinese fishing nets, locally know as Cheena vala. The second largest monastery in Asia Tawang is situated on a hill top in Arunachal Pradesh. Another major attraction is the wall built by Rana Kumbha which is running up and down the Aravali hills in Rajasthan.

The wall consists of 34 fortresses and it resembles the Great Wall of China. Many if the temples India has musical stone pillars in which the central part of the pillars produces notes similar to that of Xylophone.

The Hindola Mahal, also known as swinging palace, in Mandu in central India has a peculiar design. It looks like a powerful fort with strange leaning sidewalls making an illusion that the entire structure is swaying. Mandu, the major fortified city of the medieval world, is situated in India.

The first carved image of Lord Buddha lies in Mathura which was carved around 2000 years ago. The Indian Wild Ass, also know as Khur, is seen only in the salt desert of Rann of Kutch in Gujarat.

Hyderabad, the capital city of Andhra Pradesh, is one of the most modern cities in India. The cities of Hyderabad and Secunderabad together known as twin city. The cities are separated by an artificial lake named Hussain Sagar. Founded on the Musi River by the Qutub Shahi dynasty, Hyderabad is famous for the Charminar and the bazaars.

One of the world’s largest mosques in the world, Mecca Masjid is situated adjacent to the Charminar. Golconda Fort, Salar Jung Museum, Tombs of Qutub Shahi kings, Buddha Statue, Paigah Tombs and Hussain Sagar are some of the Hyderabadi places of historical interests.

Hyderabad is filled with several recreational centers some among them are Indira Gandhi Park and Nehru Zoological Park. Archaeological Museum, Birla Mandir Temple and Planetarium at Naubat Pahad, Ramoji Film City, St Joseph’s Cathedral, Health Museum, Chowmohalla Palace, Purani Haveli, Shilparamam Craft Village and Hi-tech city also attract tourists around the world. You can watch cultural and artistic performances regularly at the Ravindra Bharati Theater.

Hyderabad is home to Hyerabadi cuisine which is famous all around the world. Several trades, fairs and festivals are conducted through out the year in Hyderabad. An annual industrial exhibition is held during the months of January and February. The exhibition comprises colorful fair, displays textiles, machinery, handicrafts, and household utensils.

The Deccan Festival in February is accompanied with several cultural performances. Mrigasira Festival is another famous festival in India which consists of a unique feast to cure asthma. This is festival is held during the months of June-July. The Lumbini Festival is celebrated in the month of December.

Bercle George asked:


The Philippines is made up of 7,107 islands. Tourists plays an important role to the Philippine economy. Makati has a lot of high rise buildings, the Makati skyline is the best in the country.

The Philippines has its world class beach resorts around the countries Vacationers here can enjoy activities such as snorkeling and scuba diving in the coral waters. Staying in the Philippines can be extremely pleasant and also very affordable. Everyone head for the nearest beach so if you don’t want to feel crowded when you’re sunbathing, set your travel date for another time of the year.

Attractions:

This destination can be one of the best for travel and vacation. There are lots of attractions in the region.

-The main attractions here are the volcanoes Pinatubo and Mount Mayon. Pinatubo, the volcano which caused a massive eruption in 1991.

-Another is Chocolate Hills – limestone hills that turn brown during the summer.

-The Boracay Island is known for its very fine white sand. The beaches there cater million of local and foreign tourists annually.

-The Banaue Rice Terraces provides amazing view for tourists. It is located in the Norther part of Luzon.

Foods:

To the Filipinos, simple cooking basically means fish and its varieties, fetched directly from the sea. The Philippines’ recipes reflect the tastes of India, China, and Japan, as well as Spain, Portugal, and even the US. The food has its own special tastes and flavors. The cuisines of the Philippines include delicacies of Malay, Spanish, and also the Chinese because of the influence of these cultures that began approximately 400 years ago.

Events:

-Christmas celebrations are all about greeting your near and dear ones and wishing them Merry Christmas. Christmas vacations will give you ample time to celebrate the festival with great enthusiasm.

-The games attracted more tourists compared to the World Pyro Olympics because the Pyro Olympics was only held at night unlike the games which was held at day and night.

-Attending parties, going to the church, singing carols and songs are some the most common activities that are followed by people during this festival.

Shopping:

Three of the biggest shopping malls in the world SM Mall of Asia, SM Megamall, and SM North EDSA are all located in the Philippines. Bargains in the Philippines are cheaper compared to the bargains in Singapore and Hong Kong. One of Asia’s affordable and largest bargains are found in the Philippines.

Alejandro Guevara Onofre asked:


FIDEL CASTRO IS NOT AUGUSTO PINOCHET

By Alejandro Guevara Onofre

INTRODUCTION:

Since 1960 Fidel and Raul Castro have send a sinister example to Third World nations. The number of countries which democratically governed and respect human rights is decreasing since 2004.Today there are many dictatorships: Thailand, Venezuela, Zimbabwe…

OPPOSITION BY ANTI-PINOCHET GROUPS

Miss Chile,Jenny Purtho Arap, was eliminated in the first round at the Miss Universe Pageant on July 26, 1982, in Lima, Peru´s capital city. Certainly, she, a girl with charming personality and beautiful eyes, was the big favourite by the international journalism. I think that Chile should have been crowned Miss Universe in my country.I believe that she was robbed of title for political reasons.

One of the major problems which Chilean dictatorship had to face was the international boycott campaign.From 1973 to 1989 Chile suffered international sanctions. Different from Cuba, many countries did not have diplomatic relations with Augusto Ramon Pinochet Ugarte, who ruled from 1973 to 1990. Many Chileans did not get VISA, an example was Claudio Arrau, one of the best pianists in the history. The same history of Israel, Taiwan, Rhodesia (currently Zimbabwe) and South Africa (Apartheid).

Ironically, The People`s Republic of China and Romania recognized the Chilean dictatorship. Under the leadership of Mao Tse-tung and Jiang Qing, First Lady of the Chinese Revolution, China and Chile had maintained good diplomatic relations.However, Pinochet Ugarte was harshly attacked by the USSR, Cuba, East Germany, Mexico, Sweden, Italy and Norway.

In 1980 Ferdinand Marcos, dictator of Philippines, invited Augusto Pinochet to come to his country.On March, 1980, he left Santiago de Chile for Philippines and made transit stops in Fidji,an ex British colony, and Tahiti.When Augusto Pinochet arrived Suva, the capital city of Fiji, a small country in the South Pacific, some human rights activists were waiting for him.There were protests against Chilean dictator´s visit.His tour had already begun when the tour was cancelled abruptly at the last moment by the dictatorship Ferdinand and Imelda Marcos.

1976: In the Davis Cup final match , the Chileans lost to Italy, but the team from Chile had a particularly difficult tournament. In Rome, a group of people blocked the entrance to stadium before the match between Chile and Italy, chanting: “Pinochet is a dictator”…”He is a genocide”…Pinochet is Hitler”…and “Pinochet is the worst dictator in the history”.Certainly, Chile´s participation again became an issue.

Many famous people went to Festival Internacional de la Canción Viña del Mar, but they were criticized by human rights activists and journalists. Camilo Sesto, Spanish singer, was called “Camilochet”. In July 1978, the Mexican government objected to the presence of Miss Chile , Marianne Muller, in the Miss Universe Pageant beauty in Acapulco, Mexico.Another example:Jorge Luis Borges was considered one of the best writers in the 20th Centur.He was nominated several times for the Nobel Prize for Literature, but Borges was never awarded the Noble Prize by Swedish Academy.Why? In 1976 Argentinian writer Jorge Luis Borges visited Chile. Cuba would have wanted to have a writer like him…

The Chilean dictator Augusto Jose Ramon Pinochet never was accepted by the Latin America Community and Third World countries.Pinochet became notorious for human rights abuses and corruption. From 1973 to 1989, more than 3,000 Chileans were killed by Pinochet`s Secret Police Force. His autocratic and anti-communism style of rule earned him many enemies.

THE STUDENT SURPASS THE TEACHER

In comparison to Augusto Pinochet and Rafael Leonidas Trujillo Molina, Fidel Alejandro Castro Ruz , whose father was a Spanish immigrant, is not famous like dictator… He is called “Third World spokesman” Why? Unfortunately people that don´t know Cuba very much think that Castro is a “good man”. Honestly, he never has been compared to Francois “Papa Doc” Duvalier, former dictator of Haiti, and Charles Taylord. “The student always surpass the teacher” is my favourite slogan. In my opinion, I think that Castro´s Communist dictatorship is worse than the former Chilean. Dictatorship.

Cuba is one of the few nations in the world in which a family controls the government. From 1960 to 2006 Fidel Castro was President of the Council of State and Council of Ministers, First Secretary of the Communist Party of Cuba…Currently, Raul Castro Ruz, Fidel´s brother, is the Head of State.They claim that Cuba has the most highest human development rate in the Third world and that Cubans live better in the Island than in South Korea, Singapoore, Taiwan and India.During Cold War, Cuba received more money per capita than the Socialist Republic of Ethiopia, one of the most poorest nations on Earth.

The country`s resources are used to build Olympic projects devised by dictator`s megalomania. Cuba has one of the most highest ******* rates in the world and the Island has the highest number of abortions in Latin America in relation to its population.Ironically, the standard of human development is going down. Ultimately the prostitution is increasing alarmingly in the Island. The dictatorship restricts such liberties as freedom speech and freedom of the press. Under the socialism, the government has imposed sharp restrictions on artists who criticize the dictatorial system. Reports Without Borders considers Cuba one of the “15 enemies of the Internet”. More than 300 artists and writers have defected since 1960: Jose Manuel Carbonell (poet), Lydia Cabrera( writer), Ernesto Caparros (photographer), Ernesto Lecuona(pianist), Guillermo Cabrera Infante (writer), Enrique Labrador (writer), Jesus Diaz (film maker) Nestor Almendros (film maker) and Jorge Esquivel (dancer).

KILLINGS FIELDS AND GAYS

Cuba`s dictatorship was one of the firsts states in the world that prohibited homosexuality. The general gays rights situation under Cuban Revolution was catastrophic during the 1960s, 1970s and 1980s.Many gays were jailed, tortured and exiled by Castro´s “Olympic Paradise”…Reynaldo Arenas, a *** writer, was imprisoned several times because of his longtime opposition to Cuban rule.After release, Arenas wrote his autobiography, with the title “Antes que caiga la noche” (Before night falls).

The Cuban Secret Police is extensively used by Fidel and Raul Castro to suppress and disrupt pro-democratics movements. However, a number of protests against human rights violation are organized by Las Damas de Blanco. Las Damas de Blanco have been compared to Las Madres de la Plaza de Mayo (Argentina), who fought against the dictator Jorge Rafael Videla.

Unfortunately, some Third World democracies support the Cuban government for economical reasons. Cuba has sent more than 6,000 doctors, coaches, technicians and teachers around the world. Furthermore there are 15,000 foreign students in the Island.

I would like to finish my essay “Fidel Castro is not Augusto Pinochet” with my favourite personal motto: “Only oppression should fear the full exercise of freedom” by Jose Marti.

REFERENCES:

Alzota, Julio. “Hoy en el Perú surgirá la más bella del Universo”, La Prensa, Lima, 26 de julio 1982.

-Bonilla, Juan José-Payan, Miguel-López, José-Villalba, Susana. Diccionario Mundial de Actores, Ediciones JC, Madrid, 1998

-Caputo, Robert. “Ethiopia Revolution in Ancient Empire”; National Geographic, Washington DC, may 1983

-Diccionario de Literatura Cubana (tomos I y II), Editorial Letras Cubanas, La Habana, 1980

-Diccionario Sopena de Literatura de Literatura (tomo I), Editorial Ramón Sopena, Barcelona, 1991

-Documental: El Caso Pinochet /Chile/ 2001

-Encyclopaedia Británica Book of The Year 1977, 1981, 1984, Encyclopaedia Britannica. Chicago

-Freedom in the World. The Annual Survey of Political Rights and Civil Liberties 1992-93, Freedom House, 1993

-Gasparini, Juan. Mujeres de Dictadores, Ediciones Península, Barcelona, 2002

-Grondona, Mariano. “La otra Cuba”, Visión, Miami, diciembre de 1993

-Guevara Onofre, Alejandro. “Crisis de Supervivencia en Cuba”, Diario El Peruano, Lima, 25 de agosto de 1992

-Guía del Mundo 1993-94, Instituto del Tercer Mundo, Montevideo, 1992

-Guzmán, Patricio. Documental: La Batalla de Chile (II)/Chile/ 1977

-Huntington, Samuel. The Third Wave. Democratization in the Latre Twentieth Century, University Oklahoma Press, Norman, 1991

-Informatodo 1970, Editorial Reader´s Digest, México, 1969

-Informe sobre Desarrollo Humano 1991-2006, PNUD, New York

-Jorge, Antonio. The Cuban Economy: Dependency and Development, University of Miami, Miami, 1989

-Lande, Carl. “The Return of People Power in The Philippines”, Journal of Democracy, Washington DC, January 2001

-Miller, Nicola. Soviet Relations with Latin America 1959-1987, Cambridge University Press, Cambridge, 1989

-Roca, Ana. “Charlemos con Reinaldo Arenas: un escritor en el exilio”, Americas, Washington DC, septiembre de 1981

-Roca, Sergio. Socialist Cuba: Past Interpretations and Future Challenges, Westview Press, London

-Rodriguez Elizondo, José. Crisis y Renovación de las Izquierdas, Editorial Andres Bello, Santiago, 1995

-Suchlicke, Jaime. The Cuban Military Under Castro, University of Miami, Miami, 1989

-Taufic, Camilo. Chile en la Hoguera, Ediciones Corregidor, Buenos Aires,1974

-The World Almanac and Book of Facts 1975-2006, The World Almanac Books, New York, New Jersey

-Vargas Llosa, Mario. “El Lenguaje de la Pasión”, Peisa, Lima, 2000

-Zandrox. “Una de ellas puede ser Miss Universo”, Extra, Lima, 26 de julio 1982

Jack R. Lesley, Jr. asked:


Outsourcing: A love / **** relationship for U.S. I.T. professionals.  Ask the average employee in any I.T. organization, and hearing about fear of jobs going to India and China is almost unavoidable.  Although many have started the move toward business service management (BSM) to address the chaotic labor trends, I.T. labor itself still consumes over one-third of I.T. budgets.  This figure is perfectly in line with a recently published Gartner report stating that 37% of the typical I.T. budget goes directly to personnel costs.  What are you as the CIO going to do to manage this frenzied situation?  Is outsourcing, or “offshoring,” the answer?  

 

How can you outsource your operations to a foreign country and still maintain compliance with best practice frameworks such as ITIL or MOF?  How do you maintain Sarbanes-Oxley, PCI, or HIPAA compliance when utilizing 100% offshore resources with far less control?  

 

Almost everyone in the I.T. sector has at least one story about various operational tasks being “offshored” to India, and no call-center, network operations center (NOC), or infrastructure team has been immune to rumors of jobs going offshore.  No longer are the cities of Mumbai and Delhi simple manufacturing hubs and suppliers of raw materials.  The country is home to some of the largest corporate call centers and development centers in the world.  In late 2005, the Indian outsourcing workforce numbered 350,000 individuals.  That total is now estimated at well over 800,000, with many new positions going unfilled due to the lack of qualified candidates.

 

Eleven years ago this month, USA Today published an article titled “Can political instability be eliminated in India?”  Looking solely at the news of the past six months, the answer to that question is an obvious NO.

 

The trend toward a twenty-first century India has not fostered the sort of sweeping political change one might expect from the world’s most populous democracy.  Moreover, the unwillingness of the Indian government to more robustly combat intellectual property theft is the stuff that causes your legal team to lose MANY nights of sleep.

 

Recession has made its way to India as well.  The 4 December 2008 issue of The New York Times ran an article discussing the wave of outsourcing firms scaling back their daily operations in India due to the unhealthy global financial climate.  As of this week, the Indian rupee is at a record low.

 

India makes a strong case as the “global back office,” yet it has failed to produce an environment supporting front-office operations such as product innovation and corporate strategies.  The prevailing thought of the past 5 years has been that Indian outsourcing firms are masterful in the art of efficiency and product development measures.  What about now?

 

On 7 January 2009, Indian stocks took a nosedive in the wake of announcements by Satyam Computer Services that corporate profit summaries had been inflated for several years.  The announcement by Satyam’s chairman and co-founder that he had directly falsified accounting documents on an ongoing basis has thrown the entire Indian outsourcing industry into dramatic turmoil.  As a provider of back-office services for many of the largest banks and healthcare institutions in the world, the result of the SATYAM crisis is nothing short of devastating.

 

By Friday, January 9, 2009 news sources were reporting that interim CEO Ram Mynampati does not have faith that the firm can continue past the next few weeks.  Mynampati stated they were working to find the liquidity to pay current employees, suppliers, and creditors. 

 

In less than a week, the crisis has crossed the Pacific Ocean and hit U.S. shores.  Auditing giant PricewaterhouseCoopers is expected to pay a hefty price for the emerging fraud.  The auditor has been responsible for Satyam financial oversight for over eight years, and Satyam investors are expected to go to court in attempts to recoup losses. According to legal sources from within India, most are likely to attack PricewaterhouseCoopers directly rather than Satyam.

 

The tragic events of November 2008 in Mumbai clearly show that the concerns go much deeper. Over 200 people were killed in the attacks, and the entire central business district in Mumbai ground to a halt for several days, resulting in billions of dollars in lost labor.   Within one week of the attacks, five high-profile Indian cabinet members were forced to resign.  On 1 December, TIME magazine posed the question “Will India’s Government Survive the Mumbai Massacre?”

 

Many companies are selecting alternate destinations, and some trends show an actual migration OUT of India to other knowledge-rich environments such as Singapore, The Philippines, Armenia, Pakistan, and various Latin American countries.  Companies requiring less interaction with the public (for example, a software development center) may select destinations where English is not the primary language, or in some cases, is not a language spoken at all.  Companies building public-facing operations such as helpdesks or call centers are being forced to reconsider earlier decisions, and many are moving to more English-centric countries like Taiwan and the Philippines.

 

Key players are making a strong case for themselves as these trends develop.  In the Western Hemisphere, Costa Rica and Peru have marvelous records of rock-solid software development and high customer satisfaction ratings.  In Europe, Armenia is emerging as a major powerhouse and model of efficiency.  In Asia, many are discovering that the almost-perfect English spoken in Taiwan and the Philippines combined with some labor costs equal to or less than those in India make each a destination of choice.  In fact, the November 30 edition of The New York Times Magazine featured a four-page article touting the viability of the Philippines as a premier outsourcing destination.

 

While China, Russia, and Korea have fantastic talent pools, the labor cost and in some cases difficulty dealing with local and national governments make them less attractive to some U.S. based companies.

 

While being one of the lesser-mentioned yet more historically colorful European countries, Armenia is a virtual strongbox of extraordinary talent.  As mentioned by the CIA World Factbook, 18% of Armenia’s current population is under the age of 15, meaning the talent pool is poised for huge growth.

 

Armenia declared independence from the former Soviet Union on 21 September, 1991 and is now a bastion of political stability (a particularly attractive factor for the O&O industry).  A healthy GDP real-growth rate of 13.7% makes Armenia one of the top producers in the EU.

 

Additionally, Armenia is rapidly becoming a major challenger in the index of relative economic freedom. As reported by the Heritage Foundation, the change has been nothing short of amazing. In 2000, Armenia ranked 84th in relative economic freedom. As of late 2008, Armenia ranked 28th – ahead of European powerhouses Spain (31st) and France (48th) and just behind Sweden at 27th.

 

Hong Kong ranked #1 on the list for 2008, with the U.S.A. at #5.

 

The appraisal of economic freedom is based on 50 economic indicators within the following categories: capital flow and foreign investment; financial systems; monetary, budget, and trade policies; salaries and prices; government interference in the economy; property rights and regulations; and black markets.

 

Many outsourcing experts are finding a presence in Armenia quite successful for many of their clients and partners.  The cooperation offered by the Armenian government to ease immigration and visa restrictions for executives and other technical employees traveling between Armenia and the United States has been a huge advantage to many, and this is compounded by great satisfaction with the talent pool offered by this European country.

 

Having a stable presence in Armenia is but one example of alternatives to the current Indian instability.  There are numerous other alternatives as well, and diversification is going to be the keystone to success over the next few years.  

 

As pointed out by one CEO, “…the logical approach for today’s global economy is to diversify.  Many of my contacts who previously invested heavily in Indian resources are already asking for new alternatives, and we believe the best approach is to simply avoid the old cliché of “putting all the eggs in one basket.”

 

Singapore has emerged as another destination of choice, with an extremely stable economy and government as well as strictly enforced laws on intellectual property rights.  Perfect English is widely spoken, and the country is considered one of the top-five technical innovators in the world.

 

Originally founded as a British trading colony in 1818, Singapore joined the Malaysian federation for a short two years ending in 1965. Now completely independent, Singapore is undeniably one of the most prosperous, diverse, and cosmopolitan destinations in the world and has a per capita GDP greater than that of many “leaders” in Western Europe.  

 

In 2006, the World Bank rated Singapore as “the most business-friendly economy in the world.”  Immediately behind London, New York, and Tokyo, Singapore is the fourth largest foreign exchange trading hub in the world.  

 

The country is home to three major state universities:  The National University of Singapore, Nanyang Technological University and Singapore Management University, resulting in a literacy rate over 93%.  The island nation accomplishes it all with a geographic size only three times that of Washington, DC.

 

The Philippines and U.S.A. share not only a very similar legal system but the English language as well. Companies in the legal sector consider this fact especially attractive. Once a U.S. colony, the Philippines has a workforce that is already familiar with many legal factors not readily obvious to those in countries with less of a seasoned relationship with the United States. 

 

A few facts about the Philippines:

 Population of 91,000,000 as of 2008  550,000 college graduates per year on Average  Educated labor pool of Over 30,000,000  Entry-level I.T. salaries average $2500—$8000 USD P.A.  Top-quality CBD real-estate costs average $17 PSF  95% literacy rate  English as a primary language

 

One of the top-three law firms in the world relocated their entire network operations center from Chicago to Fort Bonifacio, Manila, in 2003. That operation has since grown much larger, also encompassing legal operations and software development.

 

From 1997 to 2008, companies such as Citibank, Fluor, IBM, Convergys, Telus, HSBC, Dell, JP Morgan, Siemens, and Deutsche Bank have all opened major offshore facilities in the Metro Manila area of the Philippines.

 

More than just a country filled with call centers, the Philippines is home to dozens of offshore operations involving network operations, wireless services, energy, shipping and logistics, legal and medical transcription, finance and accounting, and software development.

 

The country is now recognized by some as the top destination of choice in Southeast Asia. In 2006, the country generated in excess of $3.0 billion in outsourced operations, and that figure is expected to more than double by the end of 2009. The Philippine government has targeted a global market share of 8 to 10% in the O&O market by 2011.

 

Regardless of where you go, there is no “single best answer” to every situation.  When looking for that “trusted advisor” to help you make your next outsourcing, offshoring, development, or infrastructure decision, you need a firm with the knowledge, process, devotion, and proven direction to make it a success.

 

Only by in-depth knowledge of your core business can any firm help in an effective O&O engagement. You need a firm that endeavors to understand and optimize how the process will enhance not only the I.T. department, but all other business units as well.

 

 O&O will continue to gain momentum over the next few years, regardless of what happens in the Indian subcontinent.   The recent events in India and the surrounding territories are but a small stumbling-block to an ever-evolving global business model.  

 

Businesses today realize that three very important factors have emerged in the outsourcing and offshoring industry: 



O&O cannot and should not be based on the “one size fits all” methodology anymore.   Diversification is the key. Every situation is different. Unless you are prepared to invest in learning foreign tax and H/R systems, unfamiliar holidays, unique infrastructure, governmental regulations, and possibly a few foreign languages, you NEED a trusted advisor on your side.



 

Companies and their investors who spent the billions of dollars (and thousands of man-hours) building outsourced operations based solely in India have found that trying to separate the technology from the actual business process is not only foolish—it is futile.   Outsourcing and offshoring can provide limitless possibilities, but they must be done with precision , care, and proper distribution.  Rather than outright withdrawal from offshoring operations, now is the time for diversification.

 

“There is timing in the whole life of the warrior, in his thriving and declining, in his harmony and discord. Similarly, there is timing in the Way of the merchant, in the rise and fall of capital. All things entail rising and falling timing. You must be able to discern this..” 

Miyamoto Musashi , 1645

 

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Rajinder Dogra asked:

The SMERFs, a hardy and growing bunch, are travelling Asia for Social, Military, Education, Religious, and Fraternity reasons, offering vast untapped potential for this regions developing and recovering travel markets says Abacus International.

Their reasons for travelling are as diverse as war and peace, study and learning, seeking their god or just to catch up with like-minded people, but what they have in common is a will to travel even if times get tough. They do not mind even gathering in non peak times if it will help keep the costs down.

They are the SMERFS. No relation to their cuddly namesakes of television fame, they are the resilient groups travelling to and around Asia in their millions for social, military, education or religious reasons, or as part of fraternity groups such as alumni, workplace re unions or special interest groups.

Abacus International President and CEO, Mr Don Birch says that despite being budget conscious, the SMERFs collectively form a huge market and have vast untapped potential for developing or recovering Asian travel markets.

Abacus International estimates that the SMERF market across Hong Kong, Thailand and Singapore alone is worth US$1.7 billion a year, based on an accepted US formula that the SMERF market is equivalent to about one third of the total meetings, incentives, conferences and exhibitions (MICE) market.

Whereas their better known cousins the MICE are serviced by specialist divisions within major hotel groups, travel agencies and dedicated Government programmes, the SMERFS are often below the radar and therefore harder to measure.

They are hardy and budget-conscious travellers which make them ideal for developing or recovering markets or as a complementary segment in peak markets, Mr Birch continued.

The SMERFs helped sustain the US hotel and airline industry in the period following the 9/11 terrorist events, and have shown themselves to be very resilient in the face of international in the face of international events, Don Birch said.

Who are the SMERFS?

The SMERFs are part of a wider trend in the travel market towards more outcome based travel travel for a purpose other than just to see things, and they’re more prepared than ever to travel abroad to achieve their aims according to Mr Birch.

This seemingly diverse group is united by a willingness to travel despite the economic cycle, to go off-peak and even off the beaten track if that is what it takes to track down budget transport and accommodation, Don Birch said.

Social travel traverses the fields of sports, special interest, ethnic, talent and dance organisations, with more and more diverse ethnic and professional associations adding to the growth. Examples include womens groups, volunteer workers and social sports teams travelling domestically or inter country for tournaments.

The growing number of car owners joining clubs in Singapore such as BMW.sg, TeamChevy Singapore and the Toyota Club Singapore, are a case in point. Aside from their regular monthly meetings where enthusiasts exchange tips on the technical aspects their cars, these clubs also serve as a rallying point for trips overseas, either to Sepang in Malaysia for a day of track racing or to other regional destinations for leisure trips. Further afield, fans of the Lord of the Rings have travelled to New Zealand in their thousands to experience in person some of the magic of the film. A guide book to the filming locations has now sold over 300,000 copies becoming the fifth largest ever selling non-fiction book in New Zealand in the process.

The Lord of the Rings has created the largest film tourism event the world has ever seen. Thousands of people have flocked to Middle earth New Zealand to follow in the footsteps of the hobbits and to bring back some of the emotions they felt when watching the film or reading the book, says Ian Brody author of the Location guide, which is selling just as well a full three years after the last movie in the trilogy.

Pacific Asia Travel Association (PATA) Director of the Strategic Intelligence Centre (SIC), Mr John Koldowski says there is also a well beaten path from India to the exotic film locations of Switzerland and Austria, as fans of Bollywood seek out the sets of their favourite movies.

The social category is a good market for hotel sales staff who want to fill room blocks in off-season and weekend periods, but attracting these bookings is reliant on repeat business, word of mouth from existing customers, and direct marketing to social organisers and providing the right kind of accommodation offers, Mr Birch said.

We used to think about SMERF groups as a market niche for budget hotels and hostel style accommodation, now they use convention and conference centres, university facilities, suburban hotels, downtown hotels, resorts and even unsold apartment complexes.

Military travel

Asias estimated 32 million soldiers are often on the move usually by military transport, but often by civilian travel networks in countries such as Thailand, Taiwan and Singapore. Not surprisingly, the Philippines is one of the largest military travel markets in the region. With its more than 400,000 strong army and vast territory of 7,000 islands, even the coming and going of soldiers on leave is a highly significant market.

While exact figures are difficult to procure due to the sensitivity of military travel, the growing number of websites specialising in military travel in this region, attest to the scale of interest in this market and present a highly focused audience for travel suppliers seeking to reach this market, Mr Birch said.

Education travel

The Singapore experience demonstrates the potential of the education travel market. Prospects for inbound educational travel are promising with the number of international students in Singapore for long-term studies (one month +) growing from 60,000 in 2003 to well over 70,000 in 2005 according to the Singapore Tourism Board. The Singapore Government is targeting to achieve 150,000 international students by 2015, particularly from China, India, Indonesia, Korea, Malaysia and Vietnam.

From summer camps to immersion programmes, travel operators in Asia are beginning to discover the value of outbound educational tourism in the region.

One of Singapores most established travel operators, Chan Brothers Travel, set up its own Educational Travel Centre (ETC) in 2003 to cater to the emerging educational travel market in Singapore, conducting tours for student groups to destinations such as China, England, Germany, Australia and Turkey during the student vacation months of June and December.

Another relative newcomer on the educational tour scene, Wing On Travel in Hong Kong offers English language and activity tours to Britain, Australia, Singapore, Canada and mainland China. Reflecting their commitment to cater to this emerging travel market, the agency decided to create a dedicated educational tour division. The company launched its first study tours in 2004 and this year plans to take 14 groups to Britain alone.

Mr Birch says, This travel segment has a high growth potential but travel operators need to be aware of the challenges inherent in conducting educational tours for school groups. Parents expectations, differences in cultural understanding and catering for homesick young students are just some of the many issues that tour operators will have to address through equipping their staff with the necessary skill sets and expertise.

While students from Hong Kong and Singapore are venturing to foreign shores for a comprehensive educational experience, Indian students are discovering Indias own cultural identity and heritage. Mr P Saravanan, from Viking Tours and Travels in Chennai, South India said that school groups are mainly travelling to experience the history, culture and monuments of other Indian states generally in groups of 25-40 people.

The school groups are very budget in their accommodation needs. That is 1 or 2 star, with as many as 3 or 4 children sharing each room, but they’re definitely a valuable market, because schools come back a number of times, as do families of the children as they grow up, so it is a valuable part of marketing, Mr Saravanan said.

A pioneer in the educational travel segment, Thai tour operator Track of the Tiger has been running educational tours for students from Australia and the UK for more than ten years. Mr Shane Beary, Director, said that the demand for educational programmes at its Maekok River Village Resort & Outdoor Education Centre has been growing at an average rate of 25 to30% over the past five years and recorded 7,500 room nights in 2005. With a market base that has grown to include students from Singapore, Hong Kong, Bangladesh and Thailand, Track of the Tiger now offers programmes at Pang Soong lodge, its new Outdoor Education & Research Centre in Mae On, Chiang Mai, covering a range of environmental, and outdoor programmes for student groups, as well as team building and ‘voluntourism options for the corporate sector.

Mr Beary commented, Our experience has shown that there are many overlaps between educational, volunteer and eco tourism, which we have tried to build on in developing our programmes.

Religious travel

As one of the worlds most populous and largest regions, Asia is also recognised as the birthplace of Buddhism and Hinduism.

Countries such as China, India, Sri Lanka, Taiwan and the Philippines have a cultural heritage steeped in some of the worlds major religions, and government policies to develop joint tourist attractions such as the Buddhist circuit in Taiwan, China, Sri Lanka and India have definitely grown the pie for their respective religious tourism markets,said Mr Birch.

Agreeing, PATAs John Koldowski said, Religious traffic tends to be fuelled by domestic bookings but increasingly, there are more pilgrimages being organised for inbound tourists which usually cover more than one destination. For example, there is a distinct Buddhist circuit such as the Temple of the Sacred Tooth Relic in Sri Lanka and a trail covering revered Buddhist sites in India.

With a myriad of religious sites throughout the country, India has an established group of religious tour operators to cater to the many domestic and foreign pilgrims that throng India during the peak travel periods of April, May and November.

Mr Ashok Negi, from Rajarani Travels in Mumbai reports that the tours run by his agency and its network of six branch offices throughout India has facilitated pilgrimages for more than 50,000 tourists to various religious sites in the country. According to Mr Negi, visits to popular religious sites such as Vaishnodevi and the temple at Tirupati constitute as much as 25% of Indias domestic tourism.

Christianity is the other religion fuelling growth in another Asian destination, the Philippines. Having provided its services for more than four decades in Southeast Asias most populous Catholic country, Catholic Travel, Inc. has positioned itself as the Pilgrimage Specialist.

According to Ms. Carmina Orbe, General Manager, most pilgrims are from the Philippines, and they also have pilgrims from Hong Kong, Rome, Canada and Los Angeles not only joining a pilgrimage to the Holy Land (Israel) but having a pilgrimage in the Philippines. Priests that have joined our pilgrimages to the Holy Land have found a renewed inspiration in their vocational work for the community. I guess the visits have brought new meaning to the places and events in the Bible that they had only studied in the seminary previously.

Across Asia, missionary teams are also frequent travellers, with agencies such as World Vision and Youth With a Mission (YWAM), mobilising large numbers of people annually. For example, YWAM Singapore takes approximately 150 volunteers to developing countries in the region such as Myanmar, Indonesia and India, over five to ten such trips every year.

Fraternal travel

Although not as significant a market as educational or religious travel, a growing number of civil associations and groups such as Rotary International and Lions Club International have begun to look towards Asia as a possible destination for their international gatherings.

The Rotary Club held its international convention in Singapore, its first Southeast Asian venue in 1999, and again in Osaka, Japan in May 2004 for more than 45,000 Rotary club members from 96 countries. Lions Club International held its 88th International Convention in Hong Kong from 27 June to 1 July 2005, catering to approximately 20,000 Lions Club members and their accompanying family members and friends. This generated almost US$19 million of direct tourism spending and spin-off business for the retail, catering and tourism-related sectors.

Traditional MICE destinations such as Singapore and Hong Kong have paved the way for Asias rise as a conventions venue on the world stage. This has allowed emerging economies in Thailand, India and Vietnam to offer companies and fraternal associations more variety in their choice of meeting venues Mr Birch said.

Targeting the SMERFs

There are some commonly accepted issues in targeting the SMERF market says Abacus Mr Don Birch. For example recent cost increases in the Asia hotel sector which saw average room rates rise in major cities (for example 17% last year in Singapore) are not good news for SMERFs.

More meetings and higher hotel prices can limit options for SMERFS, but SMERF planners can still find open arms in markets such as second and third tier cities eager to lure back budget groups,said Mr Birch.

For sales and marketing managers within the industry, finding SMERF planners is harder than just finding Association planners.

Seeking local contacts that are affiliated with these types of groups is critical. Local networking is also needed to identify SMERF groups and their planners. Resources such as the research directories of organisations, affordable meetings conferences, and even the personal networks of a propertys employees all have their place in pinning down the SMERFs, Mr Birch said.

The internet also plays a key role as both a research and communication channel for both SMERF planners and sales and marketing teams.

The internet clearly improves the chances of buyers and sellers in the SMERF universe finding a good match on location, venue and the experiences to be offered during the period of travel, Mr Birch added.