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India and the Philippines Together Account for 50% of the Offshore Bpo Market Currently
Paul Young asked:
Growing at 46% annually since 2004, the US$6.8 billion Philippines’ offshore market today employs over 450,000 people, mostly for voice-based services. The Everest study, The Silent Knight: The Philippines’ Emerging Non-Voice BPO Capability, which includes contributions from the Business Processing Association of the Philippines (BPAP), shows that the Philippines is now poised to emerge as an important destination for non-voice offshore BPO work for buyers looking beyond India to grow their offshoring footprint. It is noteworthy here that by 2012, the offshore BPO market will have an addressable opportunity of $220-280 billion, and as much as 90 percent of this addressable market opportunity will be in non-voice BPO services.
The Everest Research Institute study shows that while the scale of work is currently low, a number of providers are already leveraging the Philippines for a vast scope of non-voice functions. However, there remains limited awareness of the Philippines’ real capability in non-voice services, which has grown significantly over the past three years.
Says Nikhil Rajpal, Principal, Everest Group, “Success in voice-based BPO services has positioned the Philippines as the second largest low-cost BPO destination after India, and both countries combined account for 50 percent of the offshore BPO market in revenue terms. In non-voice BPO, most current activity and scale in the Philippines is concentrated on transactional services. Whereas almost all types of non-voice BPO functions are now being delivered from the Philippines, their maturity varies, so while we see relatively high activity and maturity in Finance & Accounting and transcription services, there has been only some activity recently in HRO, with even lesser in Procurement Services. Further, while there has been an increased traction in judgment-intensive knowledge services such as research, analytics and legal services, the scale and maturity remains low.”
The Filipino government is focused on development of the non-voice BPO industry, providing incentive programs to attract investors as well as providing grants and infrastructure developments.
Says Jimit Arora, Research Director, Everest Research Institute, “A number of factors are favoring the growth of non-voice BPO in the Philippines. These include acceptance as a key destination for customer service and support; competitive costs; sizable pool of English speaking talent; and a starting base of captives and suppliers. There is strong cultural similarity between the Philippines and the United States, making it easier for Filipino agents to relate toU.S. customers.”
“In terms of operating cost per employee for transactional back-office work, the Philippines offers about 75% and 70% respective savings over tier-II cities in UK and US, which is somewhat lesser savings as compared to India, but sizably more than other offshoring destinations like Monterrey (Mexico) and Prague (Czech Republic). Again, in terms of graduates per annum, at 480, 000, Philippines lags behind India’s 30, 00, 000, but is much ahead of Egypt, Argentina, South Africa and Mexico”, adds Jimit.
However, according to Nikhil, managing talent-related constraints will be critical to ensure operational success in the Philippines. He says, “Philippines will need to address four key talent-related challenges – scalability of entry-level talent; availability of specialized skills; availability and quality of managers; and migration of skilled talent.” Challenges regarding shortage of entry-level talent exist in India as well as the Philippines. According to the NASSCOM-Everest study, “Roadmap 2012 – Capitalizing on the Expanding BPO Landscape”, released last year, while the number of people required to support impending growth of BPO in India are available, unless the current focus on “ready-to-eat” talent is altered, the future growth may lead to a shortage of approximately one million entry-level graduates by 2012. However, availability of specialized skills, access to quality management talent, and talent migration are challenges that are much more pronounced in thePhilippines as compared to India.
Concludes Nikhil, “Given the nascent stage of the Philippines’ non-voice BPO market and prevailing talent-related challenges, the Philippines is unlikely to replace India as the leading non-voice BPO delivery location.” However, the Philippines can still serve as an important satellite delivery location for such services, and it is time the world starts taking note of its non-voice BPO delivery capabilities, he adds.
Growing at 46% annually since 2004, the US$6.8 billion Philippines’ offshore market today employs over 450,000 people, mostly for voice-based services. The Everest study, The Silent Knight: The Philippines’ Emerging Non-Voice BPO Capability, which includes contributions from the Business Processing Association of the Philippines (BPAP), shows that the Philippines is now poised to emerge as an important destination for non-voice offshore BPO work for buyers looking beyond India to grow their offshoring footprint. It is noteworthy here that by 2012, the offshore BPO market will have an addressable opportunity of $220-280 billion, and as much as 90 percent of this addressable market opportunity will be in non-voice BPO services.
The Everest Research Institute study shows that while the scale of work is currently low, a number of providers are already leveraging the Philippines for a vast scope of non-voice functions. However, there remains limited awareness of the Philippines’ real capability in non-voice services, which has grown significantly over the past three years.
Says Nikhil Rajpal, Principal, Everest Group, “Success in voice-based BPO services has positioned the Philippines as the second largest low-cost BPO destination after India, and both countries combined account for 50 percent of the offshore BPO market in revenue terms. In non-voice BPO, most current activity and scale in the Philippines is concentrated on transactional services. Whereas almost all types of non-voice BPO functions are now being delivered from the Philippines, their maturity varies, so while we see relatively high activity and maturity in Finance & Accounting and transcription services, there has been only some activity recently in HRO, with even lesser in Procurement Services. Further, while there has been an increased traction in judgment-intensive knowledge services such as research, analytics and legal services, the scale and maturity remains low.”
The Filipino government is focused on development of the non-voice BPO industry, providing incentive programs to attract investors as well as providing grants and infrastructure developments.
Says Jimit Arora, Research Director, Everest Research Institute, “A number of factors are favoring the growth of non-voice BPO in the Philippines. These include acceptance as a key destination for customer service and support; competitive costs; sizable pool of English speaking talent; and a starting base of captives and suppliers. There is strong cultural similarity between the Philippines and the United States, making it easier for Filipino agents to relate toU.S. customers.”
“In terms of operating cost per employee for transactional back-office work, the Philippines offers about 75% and 70% respective savings over tier-II cities in UK and US, which is somewhat lesser savings as compared to India, but sizably more than other offshoring destinations like Monterrey (Mexico) and Prague (Czech Republic). Again, in terms of graduates per annum, at 480, 000, Philippines lags behind India’s 30, 00, 000, but is much ahead of Egypt, Argentina, South Africa and Mexico”, adds Jimit.
However, according to Nikhil, managing talent-related constraints will be critical to ensure operational success in the Philippines. He says, “Philippines will need to address four key talent-related challenges – scalability of entry-level talent; availability of specialized skills; availability and quality of managers; and migration of skilled talent.” Challenges regarding shortage of entry-level talent exist in India as well as the Philippines. According to the NASSCOM-Everest study, “Roadmap 2012 – Capitalizing on the Expanding BPO Landscape”, released last year, while the number of people required to support impending growth of BPO in India are available, unless the current focus on “ready-to-eat” talent is altered, the future growth may lead to a shortage of approximately one million entry-level graduates by 2012. However, availability of specialized skills, access to quality management talent, and talent migration are challenges that are much more pronounced in thePhilippines as compared to India.
Concludes Nikhil, “Given the nascent stage of the Philippines’ non-voice BPO market and prevailing talent-related challenges, the Philippines is unlikely to replace India as the leading non-voice BPO delivery location.” However, the Philippines can still serve as an important satellite delivery location for such services, and it is time the world starts taking note of its non-voice BPO delivery capabilities, he adds.
Philippine Pi and Surveillance
A. Hathaway asked:
Where to go when you need Answers
The Philippines has been, and continues to be, a major exporter of brides. What drives this exportation of women is not exactly known, but clearly the corruption, poverty and limited amount of opportunity in the Philippines is a factor. The supply and demand continue to be strong, with the women choosing men in Western Europe, the United States, Australia and Canada. With this international match making, has come some problems.
International marriages and relationships begun on the Internet have contributed to a sharp rise in fraud cases and relationship scams. In addition to the unknown factor of getting to know a Filipina on the Internet, the fact is that the Philippine culture is one where many things are for sale, including love. That is to say in a poor country like the Philippines, opportunity and money talks. The problem for the Western men in the United States, Canada and Western Europe is how to know if it’s love or money talking. To be sure, in most cases, it pays to hire a PI.
Whether you’re looking for a background check to confirm her story, or if you suspect infidelity and require surveillance for clear evidence, we recommend hiring a reputable firm like Wymoo International. Wymoo and its subsidiary, Philippine PI, have offices in Manila and Cebu with years of experience assisting clients in uncovering the truth. You can view their commercial at: http://www.youtube.com/watch?v=AkopyZK3P1o. Depending on your specific needs, you might need surveillance on the subject or a comprehensive background check to verify claims of education, employment, marital status, address, etc.
Surveillance and professional investigations can be somewhat costly. However, not knowing the truth about a relationship in the Philippines can be even more expensive. Find out the truth by contacting a professional. In the Philippines, a land of fraud and scams, one cannot afford to simply hope for the best.
Best of luck,
A. Hathaway Copyright
© 2005-2007 Wymoo International, LLC. All Rights Reserved
Where to go when you need Answers
The Philippines has been, and continues to be, a major exporter of brides. What drives this exportation of women is not exactly known, but clearly the corruption, poverty and limited amount of opportunity in the Philippines is a factor. The supply and demand continue to be strong, with the women choosing men in Western Europe, the United States, Australia and Canada. With this international match making, has come some problems.
International marriages and relationships begun on the Internet have contributed to a sharp rise in fraud cases and relationship scams. In addition to the unknown factor of getting to know a Filipina on the Internet, the fact is that the Philippine culture is one where many things are for sale, including love. That is to say in a poor country like the Philippines, opportunity and money talks. The problem for the Western men in the United States, Canada and Western Europe is how to know if it’s love or money talking. To be sure, in most cases, it pays to hire a PI.
Whether you’re looking for a background check to confirm her story, or if you suspect infidelity and require surveillance for clear evidence, we recommend hiring a reputable firm like Wymoo International. Wymoo and its subsidiary, Philippine PI, have offices in Manila and Cebu with years of experience assisting clients in uncovering the truth. You can view their commercial at: http://www.youtube.com/watch?v=AkopyZK3P1o. Depending on your specific needs, you might need surveillance on the subject or a comprehensive background check to verify claims of education, employment, marital status, address, etc.
Surveillance and professional investigations can be somewhat costly. However, not knowing the truth about a relationship in the Philippines can be even more expensive. Find out the truth by contacting a professional. In the Philippines, a land of fraud and scams, one cannot afford to simply hope for the best.
Best of luck,
A. Hathaway Copyright
© 2005-2007 Wymoo International, LLC. All Rights Reserved
