/images/rss.gif)
/images/header.png)
India and the Philippines Together Account for 50% of the Offshore Bpo Market Currently
Paul Young asked:
Growing at 46% annually since 2004, the US$6.8 billion Philippines’ offshore market today employs over 450,000 people, mostly for voice-based services. The Everest study, The Silent Knight: The Philippines’ Emerging Non-Voice BPO Capability, which includes contributions from the Business Processing Association of the Philippines (BPAP), shows that the Philippines is now poised to emerge as an important destination for non-voice offshore BPO work for buyers looking beyond India to grow their offshoring footprint. It is noteworthy here that by 2012, the offshore BPO market will have an addressable opportunity of $220-280 billion, and as much as 90 percent of this addressable market opportunity will be in non-voice BPO services.
The Everest Research Institute study shows that while the scale of work is currently low, a number of providers are already leveraging the Philippines for a vast scope of non-voice functions. However, there remains limited awareness of the Philippines’ real capability in non-voice services, which has grown significantly over the past three years.
Says Nikhil Rajpal, Principal, Everest Group, “Success in voice-based BPO services has positioned the Philippines as the second largest low-cost BPO destination after India, and both countries combined account for 50 percent of the offshore BPO market in revenue terms. In non-voice BPO, most current activity and scale in the Philippines is concentrated on transactional services. Whereas almost all types of non-voice BPO functions are now being delivered from the Philippines, their maturity varies, so while we see relatively high activity and maturity in Finance & Accounting and transcription services, there has been only some activity recently in HRO, with even lesser in Procurement Services. Further, while there has been an increased traction in judgment-intensive knowledge services such as research, analytics and legal services, the scale and maturity remains low.”
The Filipino government is focused on development of the non-voice BPO industry, providing incentive programs to attract investors as well as providing grants and infrastructure developments.
Says Jimit Arora, Research Director, Everest Research Institute, “A number of factors are favoring the growth of non-voice BPO in the Philippines. These include acceptance as a key destination for customer service and support; competitive costs; sizable pool of English speaking talent; and a starting base of captives and suppliers. There is strong cultural similarity between the Philippines and the United States, making it easier for Filipino agents to relate toU.S. customers.”
“In terms of operating cost per employee for transactional back-office work, the Philippines offers about 75% and 70% respective savings over tier-II cities in UK and US, which is somewhat lesser savings as compared to India, but sizably more than other offshoring destinations like Monterrey (Mexico) and Prague (Czech Republic). Again, in terms of graduates per annum, at 480, 000, Philippines lags behind India’s 30, 00, 000, but is much ahead of Egypt, Argentina, South Africa and Mexico”, adds Jimit.
However, according to Nikhil, managing talent-related constraints will be critical to ensure operational success in the Philippines. He says, “Philippines will need to address four key talent-related challenges – scalability of entry-level talent; availability of specialized skills; availability and quality of managers; and migration of skilled talent.” Challenges regarding shortage of entry-level talent exist in India as well as the Philippines. According to the NASSCOM-Everest study, “Roadmap 2012 – Capitalizing on the Expanding BPO Landscape”, released last year, while the number of people required to support impending growth of BPO in India are available, unless the current focus on “ready-to-eat” talent is altered, the future growth may lead to a shortage of approximately one million entry-level graduates by 2012. However, availability of specialized skills, access to quality management talent, and talent migration are challenges that are much more pronounced in thePhilippines as compared to India.
Concludes Nikhil, “Given the nascent stage of the Philippines’ non-voice BPO market and prevailing talent-related challenges, the Philippines is unlikely to replace India as the leading non-voice BPO delivery location.” However, the Philippines can still serve as an important satellite delivery location for such services, and it is time the world starts taking note of its non-voice BPO delivery capabilities, he adds.
Growing at 46% annually since 2004, the US$6.8 billion Philippines’ offshore market today employs over 450,000 people, mostly for voice-based services. The Everest study, The Silent Knight: The Philippines’ Emerging Non-Voice BPO Capability, which includes contributions from the Business Processing Association of the Philippines (BPAP), shows that the Philippines is now poised to emerge as an important destination for non-voice offshore BPO work for buyers looking beyond India to grow their offshoring footprint. It is noteworthy here that by 2012, the offshore BPO market will have an addressable opportunity of $220-280 billion, and as much as 90 percent of this addressable market opportunity will be in non-voice BPO services.
The Everest Research Institute study shows that while the scale of work is currently low, a number of providers are already leveraging the Philippines for a vast scope of non-voice functions. However, there remains limited awareness of the Philippines’ real capability in non-voice services, which has grown significantly over the past three years.
Says Nikhil Rajpal, Principal, Everest Group, “Success in voice-based BPO services has positioned the Philippines as the second largest low-cost BPO destination after India, and both countries combined account for 50 percent of the offshore BPO market in revenue terms. In non-voice BPO, most current activity and scale in the Philippines is concentrated on transactional services. Whereas almost all types of non-voice BPO functions are now being delivered from the Philippines, their maturity varies, so while we see relatively high activity and maturity in Finance & Accounting and transcription services, there has been only some activity recently in HRO, with even lesser in Procurement Services. Further, while there has been an increased traction in judgment-intensive knowledge services such as research, analytics and legal services, the scale and maturity remains low.”
The Filipino government is focused on development of the non-voice BPO industry, providing incentive programs to attract investors as well as providing grants and infrastructure developments.
Says Jimit Arora, Research Director, Everest Research Institute, “A number of factors are favoring the growth of non-voice BPO in the Philippines. These include acceptance as a key destination for customer service and support; competitive costs; sizable pool of English speaking talent; and a starting base of captives and suppliers. There is strong cultural similarity between the Philippines and the United States, making it easier for Filipino agents to relate toU.S. customers.”
“In terms of operating cost per employee for transactional back-office work, the Philippines offers about 75% and 70% respective savings over tier-II cities in UK and US, which is somewhat lesser savings as compared to India, but sizably more than other offshoring destinations like Monterrey (Mexico) and Prague (Czech Republic). Again, in terms of graduates per annum, at 480, 000, Philippines lags behind India’s 30, 00, 000, but is much ahead of Egypt, Argentina, South Africa and Mexico”, adds Jimit.
However, according to Nikhil, managing talent-related constraints will be critical to ensure operational success in the Philippines. He says, “Philippines will need to address four key talent-related challenges – scalability of entry-level talent; availability of specialized skills; availability and quality of managers; and migration of skilled talent.” Challenges regarding shortage of entry-level talent exist in India as well as the Philippines. According to the NASSCOM-Everest study, “Roadmap 2012 – Capitalizing on the Expanding BPO Landscape”, released last year, while the number of people required to support impending growth of BPO in India are available, unless the current focus on “ready-to-eat” talent is altered, the future growth may lead to a shortage of approximately one million entry-level graduates by 2012. However, availability of specialized skills, access to quality management talent, and talent migration are challenges that are much more pronounced in thePhilippines as compared to India.
Concludes Nikhil, “Given the nascent stage of the Philippines’ non-voice BPO market and prevailing talent-related challenges, the Philippines is unlikely to replace India as the leading non-voice BPO delivery location.” However, the Philippines can still serve as an important satellite delivery location for such services, and it is time the world starts taking note of its non-voice BPO delivery capabilities, he adds.
Is Philippine Dreams Right For You at This Time?
Brian Garvin asked:
If you had the choice between waiting to go live in an inner city ghetto, a retirement home, a nursing home or retiring to the Philippines, which would you choose? Follow your dreams and retire to the Philippines and live a life of luxury depending upon your resources. The Philippine Dreams Home Study Travel Guide which you can use in place of a Philippine Travel Agency is the secret discovered by Perry Gamsby, who has lived the dream for the last 6 years. Although he spent many vacations there for 13 years before making the final move, he is now a permanent resident and would have it no other way. The Philippines is the only Asian country that the language spoken is English.
The call of the Philippines allows you to live in happiness for much cheaper than almost any place else in the world. Way below average rents, live in maids, and about any category of pleasure that you can think of – golf, fishing, night life – is ready and waiting for you in the country of the Philippines and it can be your very own way of living if you choose Filipino Travel.
The number of folks who Travel In The Philippines and retiring to the Philippines is increasing as more retirees understand Philippine Dreams. If you are a divorcee or haven’t married yet the options for a new living with a Filipino girl is an option that many men are finding that Philippines and Travel is exactly what they want. The beauty of the country and the beaches have a magnetic attraction that you do not want to leave behind after spending any substantial amount of time in this amazing country.
Philippines Travel Information
Some of the hot topics of this course include how to mingle with cool singles, what to say and to make sure you don’t mingle with the wrong ones. It’s easy to get lost in a country like this only if you don’t know where to go. This guide will not only show you all the hot spots, it will let you know what places to avoid as well. If you need income assuming you don’t have a fixed source of income, you’ll find out how you can start your own business out there, and if needbe, you’ll find out how to get a job as well. It’s all included in this Filipino Travel Guide.
The folks of the Philippines are beyond polite and soft-spoken folks who are some of the nicest folks you will ever meet. To realize their politeness you need to live amongst them and realize how ecstatic they are to have you for their neighbor and colleague. If you are sick and tired of the rat race and want to live where living is much simpler and a colleague is truly a colleague, you definitely need to at least take part in Philippine Air Travel and visit the Philippines to get an idea of what you are missing.
This guide to the Philippine Dreams will show you how to Travel to Philippine any time you need to and why you don’t need a Filipino Travel Center and is yours for a small fee that includes updates for life. Their free monthly newsletter will keep you in the know about events and you will get a 100% money back warranty if you are not fundamentally ecstatic. All the information that you will want about the hospitals, schools, and where to find domiciled help is all contained in the guide.
Travel In Philippines
When you are ready to take charge of your life and live a life of dignity and independence, reading the Philippine Dreams Travel Guide instead of using a Philippine Travel Agency might just be the right solution for you. This manual is loaded with different Website URL’s, that will teach you everything you need to know about the country. Whether you need a helper, driver, cook or maid, you can get them all for about $30.00 a month each. For just a grand or two per month, you can live like a king would out in the United States. Whatever your decision is, we wish you the best of luck in your travels and in your life.
If you had the choice between waiting to go live in an inner city ghetto, a retirement home, a nursing home or retiring to the Philippines, which would you choose? Follow your dreams and retire to the Philippines and live a life of luxury depending upon your resources. The Philippine Dreams Home Study Travel Guide which you can use in place of a Philippine Travel Agency is the secret discovered by Perry Gamsby, who has lived the dream for the last 6 years. Although he spent many vacations there for 13 years before making the final move, he is now a permanent resident and would have it no other way. The Philippines is the only Asian country that the language spoken is English.
The call of the Philippines allows you to live in happiness for much cheaper than almost any place else in the world. Way below average rents, live in maids, and about any category of pleasure that you can think of – golf, fishing, night life – is ready and waiting for you in the country of the Philippines and it can be your very own way of living if you choose Filipino Travel.
The number of folks who Travel In The Philippines and retiring to the Philippines is increasing as more retirees understand Philippine Dreams. If you are a divorcee or haven’t married yet the options for a new living with a Filipino girl is an option that many men are finding that Philippines and Travel is exactly what they want. The beauty of the country and the beaches have a magnetic attraction that you do not want to leave behind after spending any substantial amount of time in this amazing country.
Philippines Travel Information
Some of the hot topics of this course include how to mingle with cool singles, what to say and to make sure you don’t mingle with the wrong ones. It’s easy to get lost in a country like this only if you don’t know where to go. This guide will not only show you all the hot spots, it will let you know what places to avoid as well. If you need income assuming you don’t have a fixed source of income, you’ll find out how you can start your own business out there, and if needbe, you’ll find out how to get a job as well. It’s all included in this Filipino Travel Guide.
The folks of the Philippines are beyond polite and soft-spoken folks who are some of the nicest folks you will ever meet. To realize their politeness you need to live amongst them and realize how ecstatic they are to have you for their neighbor and colleague. If you are sick and tired of the rat race and want to live where living is much simpler and a colleague is truly a colleague, you definitely need to at least take part in Philippine Air Travel and visit the Philippines to get an idea of what you are missing.
This guide to the Philippine Dreams will show you how to Travel to Philippine any time you need to and why you don’t need a Filipino Travel Center and is yours for a small fee that includes updates for life. Their free monthly newsletter will keep you in the know about events and you will get a 100% money back warranty if you are not fundamentally ecstatic. All the information that you will want about the hospitals, schools, and where to find domiciled help is all contained in the guide.
Travel In Philippines
When you are ready to take charge of your life and live a life of dignity and independence, reading the Philippine Dreams Travel Guide instead of using a Philippine Travel Agency might just be the right solution for you. This manual is loaded with different Website URL’s, that will teach you everything you need to know about the country. Whether you need a helper, driver, cook or maid, you can get them all for about $30.00 a month each. For just a grand or two per month, you can live like a king would out in the United States. Whatever your decision is, we wish you the best of luck in your travels and in your life.
