PHILIPPINES CONDOMINIUMS
Christopher John Koh asked:
THE GRAMERCY RESIDENCES PHILIPPINES CONDOMINIUMS
For more details, visit my website http://www.condosphilippinesrealestate.com
I would like to offer The Gramercy Residences at Century City, from Century Properties, Inc., Set to rise along Kalayaan Avenue , Century City is touted as “the development of the new century” and “a city within a city.”
Century City is a fully-integrated development masterplanned by Jon Adams Jerde of the Jerde Partnership International, world-renowned urban planner of the global landmarks Bellagio Hotel in Las Vegas, Universal Citywalk in Los Angeles, Roppongi Hills in Tokyo Japan, City of Dreams in Macau and the 2006 Winner for Best Master-Planned Community Zlote in Warsaw Poland. It will comprise of luxury residential towers, entertainment and shopping centers, Grade A office buildings in Makati ‘s only IT park, a private recreational club, and an IT school that will be just a short walk or an elevator ride away from the residential towers.
LOCATED WITHIN GRAMERCY’S SKYPARK
The Gramercy Residences will be the only 24/365 hyper-amenitized luxury high-rise in the Philippines boasting of features and luxuries never before attempted anywhere else in the world.
AMENITIES
1. Three World-class Swimming Pools
Featuring a freeform infinity pool, a 25-meter lap-pool with multiple lanes, and a children’s pool – all with breathtaking Makati skyline views.
25-meter Lap-pool with multiple lanes Kiddie Pool Other Auxiliary/wading Pools
2. Cascading Waterfalls
The sound of rainfall like rhythm fills the air with a sense of serenity while the waterfall doubles as a distinct visual interest.
3. Three Distinct Gyms
The Gramercy will have three gyms open 24 hours a day — a general-purpose gym, a purely weights gym, and a third gym with purely aerobic machines.
4. Cafe and Restaurant
Enjoy the fantastic city view 36 levels above the ground as you take a sip of your morning brew or indulge in a hearty lunch
5. Yoga/Pilates Room
Tucked away behind a lush landscape, this facility provides a tranquil workout area for wellness seekers.
6. Spa and Massage Center
From ******* and massages to a relaxing steam bath, the spa at Gramercy provides an escape for those who want to recharge and rejuvenate.
7. Day Care Center
While you work, your small bundle of joy will receive the best care and attention from the center’s experienced and well-trained staff.
8. THX Theater
Aside from the state-of-the-art cinemas within Century City, the Gramercy will have its own surround-sound theater where you can watch your favorite films.
9. DVD Library
Choose from a whole range of Gramercy’s exclusive collection of blockbuster movies, classical masterpieces and award-winning films.
10. Resident’s Lounge
A communal space perfect for casual meetings and conversations.
11. Conference Room
A flexible function room with global communication capabilities, such as video conferencing and wireless Internet for communal use.
12. Library/Book Club
Take your pick from local and international bestselling reads.
OTHER AMENITIES WITHIN GRAMERCY
Internet and Cable TV Ready units
Children’s Playground
Meditation Garden
Wine Bar & Storage
Beauty Salon
Emergency Clinic
Place of worship
Other 5-Star Services within Gramercy
FULLY-SERVICED
The Gramercy will be fully-serviced, a dream come true for those who live the modern lifestyle. Imagine ordering a sumptuous meal served in your bedroom from any of Century City’s restaurants. Or having a personal shopper bring up some new arrivals from your favorite boutiques downstairs, a housekeeper taking care of your household chores, or the Gramercy day care center and playschool ensuring that your kids have countless hours of educational fun.
5-Star Services at the Gramercy 24-hour doormen Delivery service from all Century City restaurants Massage and spa services Personal shopping and delivery services, including groceries, cleaners, pharmacies Messenger services for local pick-ups and deliveries Newspaper delivery Pet-walking and sitting services Pick-up and delivery services for laundry and dry cleaning Technical support services for computers, entertainment centers and telecommunication equipment Extra storage space for sale for boxes, old clothes, sports equipment and the like. Your food can be delivered to your unit even late at night from any of Century City’s top restaurants Enjoy a relaxing massage anytime you want—even at 2 a.m. after a tiring workday With technicians on stand by 24 hours to fix your PC, Internet connection or any other broken electrical fixtures. Hang out with friends in any of Century City’s bars and restos, open until the wee hours of the morning
To learn more about the Jerde Partnership, please go to: www.jerde.com.
INSPIRATION
Inspired by the spirit of the great city of New York, The Gramercy Residences will be the first tower to rise at Century City.
This ultra-exclusive hyper-amenitized condo project takes its name from Manhattan’s ultra-exclusive Gramercy Park, a fenced-in private park in New York City’s most prestigious of neighborhoods, accessible only to the well-heeled residents of the buildings in the area who are assigned keys to the park. It is here that Cyrus Field conceived the Trans-Atlantic Cable, Mark Twain played pool, and an eight-year old John F. Kennedy chased the squirrels on a lazy afternoon.
It is the exclusivity, the history, and the central characteristics of Gramercy Park in New York, that has inspired in no small measure, the first urban icon set to rise in progressive Century City: The Gramercy Residences will feature interiors and aesthetics that evoke the Big Apple’s unmistakable flair, and the exclusivity and style of its Manhattanite namesake.
THE RESIDENCES
With Century City’s citizens, a new paradigm in residential high-rise development will be set, with all residential units not only providing Century Properties’ highly-acclaimed, Fully-fitted, Fully-furnished concept, but taking bespoke living to the next level with more interior design options to allow you to truly personalize your future home. Among them is the piece de resistance: The breathtaking SKYPARK with waterfalls, infinity pools, a designer restaurant, health club and more, 36 storeys above the ground and traversing the entire width of the building.
6 DESIGN OPTIONS
LUSH
Enjoy the comforts of living in an inviting contemporary style.
AZULI
An interplay of arresting blue, pristine white and butter yellow adorn this lively pad, topped off with complementary oriental accent pieces.
SLEEK
Neutral shades combined with dazzling silver, reflective light fixtures and funky artwork make this pad truly stylish and unique.
SAVANNAH
Subdued contemporary design merges with bold animal prints and rich dark leather to create the perfect pad for the adventurous frequent traveler.
ARISTO
This elegant living space combines modern design with contrasting neutrals and tones, and touches of old world furniture.
BARLEY
Black and gold merge to create a strong sense of character in this design, given a further edge by retro-classic furniture, carved mirrors and high-gloss finishes.
STANDARD UNITS CONFIGURATION:
Studio Unit - 28 sqm. to 34 sqm.
1 Bedroom Unit -39 sqm. to 45 sqm.
2 Bedroom Unit - 66 sqm.
3 Bedroom Unit - 153 sqm.
LOFT UNITS CONFIGURATION:
1 Bedroom loft Unit - 44 sqm. to 58 sqm.
2 Bedroom loft Unit - 88 sqm. to 107 sqm.
3 Bedroom loft Unit - 149 sqm.
Also, we have other condominium projects like the Knightsbridge Residences in Century City Makati, the “Soho Central” in Mandaluyong, the “Grand Soho Makati” in Buendia/Salcedo Village, and a high-end house and lot project “The Canyon Ranch” in Carmona, Cavite.
Should you require additional information, I would be very happy to assist you. Just let me know if you are interested and I will send you our pricing and sample quotations. If you have friends who may also be interested in our project, I would appreciate very much if you can refer our project.
Warm regards,
Mr. Christopher John T. Koh
Century Sales Officer
CENTURY PROPERTIES INC.
21st Flr. Pacific Star Building, Sen. Gil Puyat Ave. Cor. Makati Ave.
Makati City Philippines 1200
Mobile no. (+63)929-3737239/ (+632) 8563834
Email: mycenturyproperties@yahoo.com
Website: http://www.condosphilippinesrealestate.com
THE GRAMERCY RESIDENCES PHILIPPINES CONDOMINIUMS
For more details, visit my website http://www.condosphilippinesrealestate.com
I would like to offer The Gramercy Residences at Century City, from Century Properties, Inc., Set to rise along Kalayaan Avenue , Century City is touted as “the development of the new century” and “a city within a city.”
Century City is a fully-integrated development masterplanned by Jon Adams Jerde of the Jerde Partnership International, world-renowned urban planner of the global landmarks Bellagio Hotel in Las Vegas, Universal Citywalk in Los Angeles, Roppongi Hills in Tokyo Japan, City of Dreams in Macau and the 2006 Winner for Best Master-Planned Community Zlote in Warsaw Poland. It will comprise of luxury residential towers, entertainment and shopping centers, Grade A office buildings in Makati ‘s only IT park, a private recreational club, and an IT school that will be just a short walk or an elevator ride away from the residential towers.
LOCATED WITHIN GRAMERCY’S SKYPARK
The Gramercy Residences will be the only 24/365 hyper-amenitized luxury high-rise in the Philippines boasting of features and luxuries never before attempted anywhere else in the world.
AMENITIES
1. Three World-class Swimming Pools
Featuring a freeform infinity pool, a 25-meter lap-pool with multiple lanes, and a children’s pool – all with breathtaking Makati skyline views.
25-meter Lap-pool with multiple lanes Kiddie Pool Other Auxiliary/wading Pools
2. Cascading Waterfalls
The sound of rainfall like rhythm fills the air with a sense of serenity while the waterfall doubles as a distinct visual interest.
3. Three Distinct Gyms
The Gramercy will have three gyms open 24 hours a day — a general-purpose gym, a purely weights gym, and a third gym with purely aerobic machines.
4. Cafe and Restaurant
Enjoy the fantastic city view 36 levels above the ground as you take a sip of your morning brew or indulge in a hearty lunch
5. Yoga/Pilates Room
Tucked away behind a lush landscape, this facility provides a tranquil workout area for wellness seekers.
6. Spa and Massage Center
From ******* and massages to a relaxing steam bath, the spa at Gramercy provides an escape for those who want to recharge and rejuvenate.
7. Day Care Center
While you work, your small bundle of joy will receive the best care and attention from the center’s experienced and well-trained staff.
8. THX Theater
Aside from the state-of-the-art cinemas within Century City, the Gramercy will have its own surround-sound theater where you can watch your favorite films.
9. DVD Library
Choose from a whole range of Gramercy’s exclusive collection of blockbuster movies, classical masterpieces and award-winning films.
10. Resident’s Lounge
A communal space perfect for casual meetings and conversations.
11. Conference Room
A flexible function room with global communication capabilities, such as video conferencing and wireless Internet for communal use.
12. Library/Book Club
Take your pick from local and international bestselling reads.
OTHER AMENITIES WITHIN GRAMERCY
Internet and Cable TV Ready units
Children’s Playground
Meditation Garden
Wine Bar & Storage
Beauty Salon
Emergency Clinic
Place of worship
Other 5-Star Services within Gramercy
FULLY-SERVICED
The Gramercy will be fully-serviced, a dream come true for those who live the modern lifestyle. Imagine ordering a sumptuous meal served in your bedroom from any of Century City’s restaurants. Or having a personal shopper bring up some new arrivals from your favorite boutiques downstairs, a housekeeper taking care of your household chores, or the Gramercy day care center and playschool ensuring that your kids have countless hours of educational fun.
5-Star Services at the Gramercy 24-hour doormen Delivery service from all Century City restaurants Massage and spa services Personal shopping and delivery services, including groceries, cleaners, pharmacies Messenger services for local pick-ups and deliveries Newspaper delivery Pet-walking and sitting services Pick-up and delivery services for laundry and dry cleaning Technical support services for computers, entertainment centers and telecommunication equipment Extra storage space for sale for boxes, old clothes, sports equipment and the like. Your food can be delivered to your unit even late at night from any of Century City’s top restaurants Enjoy a relaxing massage anytime you want—even at 2 a.m. after a tiring workday With technicians on stand by 24 hours to fix your PC, Internet connection or any other broken electrical fixtures. Hang out with friends in any of Century City’s bars and restos, open until the wee hours of the morning
To learn more about the Jerde Partnership, please go to: www.jerde.com.
INSPIRATION
Inspired by the spirit of the great city of New York, The Gramercy Residences will be the first tower to rise at Century City.
This ultra-exclusive hyper-amenitized condo project takes its name from Manhattan’s ultra-exclusive Gramercy Park, a fenced-in private park in New York City’s most prestigious of neighborhoods, accessible only to the well-heeled residents of the buildings in the area who are assigned keys to the park. It is here that Cyrus Field conceived the Trans-Atlantic Cable, Mark Twain played pool, and an eight-year old John F. Kennedy chased the squirrels on a lazy afternoon.
It is the exclusivity, the history, and the central characteristics of Gramercy Park in New York, that has inspired in no small measure, the first urban icon set to rise in progressive Century City: The Gramercy Residences will feature interiors and aesthetics that evoke the Big Apple’s unmistakable flair, and the exclusivity and style of its Manhattanite namesake.
THE RESIDENCES
With Century City’s citizens, a new paradigm in residential high-rise development will be set, with all residential units not only providing Century Properties’ highly-acclaimed, Fully-fitted, Fully-furnished concept, but taking bespoke living to the next level with more interior design options to allow you to truly personalize your future home. Among them is the piece de resistance: The breathtaking SKYPARK with waterfalls, infinity pools, a designer restaurant, health club and more, 36 storeys above the ground and traversing the entire width of the building.
6 DESIGN OPTIONS
LUSH
Enjoy the comforts of living in an inviting contemporary style.
AZULI
An interplay of arresting blue, pristine white and butter yellow adorn this lively pad, topped off with complementary oriental accent pieces.
SLEEK
Neutral shades combined with dazzling silver, reflective light fixtures and funky artwork make this pad truly stylish and unique.
SAVANNAH
Subdued contemporary design merges with bold animal prints and rich dark leather to create the perfect pad for the adventurous frequent traveler.
ARISTO
This elegant living space combines modern design with contrasting neutrals and tones, and touches of old world furniture.
BARLEY
Black and gold merge to create a strong sense of character in this design, given a further edge by retro-classic furniture, carved mirrors and high-gloss finishes.
STANDARD UNITS CONFIGURATION:
Studio Unit - 28 sqm. to 34 sqm.
1 Bedroom Unit -39 sqm. to 45 sqm.
2 Bedroom Unit - 66 sqm.
3 Bedroom Unit - 153 sqm.
LOFT UNITS CONFIGURATION:
1 Bedroom loft Unit - 44 sqm. to 58 sqm.
2 Bedroom loft Unit - 88 sqm. to 107 sqm.
3 Bedroom loft Unit - 149 sqm.
Also, we have other condominium projects like the Knightsbridge Residences in Century City Makati, the “Soho Central” in Mandaluyong, the “Grand Soho Makati” in Buendia/Salcedo Village, and a high-end house and lot project “The Canyon Ranch” in Carmona, Cavite.
Should you require additional information, I would be very happy to assist you. Just let me know if you are interested and I will send you our pricing and sample quotations. If you have friends who may also be interested in our project, I would appreciate very much if you can refer our project.
Warm regards,
Mr. Christopher John T. Koh
Century Sales Officer
CENTURY PROPERTIES INC.
21st Flr. Pacific Star Building, Sen. Gil Puyat Ave. Cor. Makati Ave.
Makati City Philippines 1200
Mobile no. (+63)929-3737239/ (+632) 8563834
Email: mycenturyproperties@yahoo.com
Website: http://www.condosphilippinesrealestate.com
Outsourcing Alternatives to a Politically and Economically Unstable India
Jack R. Lesley, Jr. asked:
Outsourcing: A love / **** relationship for U.S. I.T. professionals. Ask the average employee in any I.T. organization, and hearing about fear of jobs going to India and China is almost unavoidable. Although many have started the move toward business service management (BSM) to address the chaotic labor trends, I.T. labor itself still consumes over one-third of I.T. budgets. This figure is perfectly in line with a recently published Gartner report stating that 37% of the typical I.T. budget goes directly to personnel costs. What are you as the CIO going to do to manage this frenzied situation? Is outsourcing, or “offshoring,” the answer?
How can you outsource your operations to a foreign country and still maintain compliance with best practice frameworks such as ITIL or MOF? How do you maintain Sarbanes-Oxley, PCI, or HIPAA compliance when utilizing 100% offshore resources with far less control?
Almost everyone in the I.T. sector has at least one story about various operational tasks being “offshored” to India, and no call-center, network operations center (NOC), or infrastructure team has been immune to rumors of jobs going offshore. No longer are the cities of Mumbai and Delhi simple manufacturing hubs and suppliers of raw materials. The country is home to some of the largest corporate call centers and development centers in the world. In late 2005, the Indian outsourcing workforce numbered 350,000 individuals. That total is now estimated at well over 800,000, with many new positions going unfilled due to the lack of qualified candidates.
Eleven years ago this month, USA Today published an article titled “Can political instability be eliminated in India?” Looking solely at the news of the past six months, the answer to that question is an obvious NO.
The trend toward a twenty-first century India has not fostered the sort of sweeping political change one might expect from the world’s most populous democracy. Moreover, the unwillingness of the Indian government to more robustly combat intellectual property theft is the stuff that causes your legal team to lose MANY nights of sleep.
Recession has made its way to India as well. The 4 December 2008 issue of The New York Times ran an article discussing the wave of outsourcing firms scaling back their daily operations in India due to the unhealthy global financial climate. As of this week, the Indian rupee is at a record low.
India makes a strong case as the “global back office,” yet it has failed to produce an environment supporting front-office operations such as product innovation and corporate strategies. The prevailing thought of the past 5 years has been that Indian outsourcing firms are masterful in the art of efficiency and product development measures. What about now?
On 7 January 2009, Indian stocks took a nosedive in the wake of announcements by Satyam Computer Services that corporate profit summaries had been inflated for several years. The announcement by Satyam’s chairman and co-founder that he had directly falsified accounting documents on an ongoing basis has thrown the entire Indian outsourcing industry into dramatic turmoil. As a provider of back-office services for many of the largest banks and healthcare institutions in the world, the result of the SATYAM crisis is nothing short of devastating.
By Friday, January 9, 2009 news sources were reporting that interim CEO Ram Mynampati does not have faith that the firm can continue past the next few weeks. Mynampati stated they were working to find the liquidity to pay current employees, suppliers, and creditors.
In less than a week, the crisis has crossed the Pacific Ocean and hit U.S. shores. Auditing giant PricewaterhouseCoopers is expected to pay a hefty price for the emerging fraud. The auditor has been responsible for Satyam financial oversight for over eight years, and Satyam investors are expected to go to court in attempts to recoup losses. According to legal sources from within India, most are likely to attack PricewaterhouseCoopers directly rather than Satyam.
The tragic events of November 2008 in Mumbai clearly show that the concerns go much deeper. Over 200 people were killed in the attacks, and the entire central business district in Mumbai ground to a halt for several days, resulting in billions of dollars in lost labor. Within one week of the attacks, five high-profile Indian cabinet members were forced to resign. On 1 December, TIME magazine posed the question “Will India’s Government Survive the Mumbai Massacre?”
Many companies are selecting alternate destinations, and some trends show an actual migration OUT of India to other knowledge-rich environments such as Singapore, The Philippines, Armenia, Pakistan, and various Latin American countries. Companies requiring less interaction with the public (for example, a software development center) may select destinations where English is not the primary language, or in some cases, is not a language spoken at all. Companies building public-facing operations such as helpdesks or call centers are being forced to reconsider earlier decisions, and many are moving to more English-centric countries like Taiwan and the Philippines.
Key players are making a strong case for themselves as these trends develop. In the Western Hemisphere, Costa Rica and Peru have marvelous records of rock-solid software development and high customer satisfaction ratings. In Europe, Armenia is emerging as a major powerhouse and model of efficiency. In Asia, many are discovering that the almost-perfect English spoken in Taiwan and the Philippines combined with some labor costs equal to or less than those in India make each a destination of choice. In fact, the November 30 edition of The New York Times Magazine featured a four-page article touting the viability of the Philippines as a premier outsourcing destination.
While China, Russia, and Korea have fantastic talent pools, the labor cost and in some cases difficulty dealing with local and national governments make them less attractive to some U.S. based companies.
While being one of the lesser-mentioned yet more historically colorful European countries, Armenia is a virtual strongbox of extraordinary talent. As mentioned by the CIA World Factbook, 18% of Armenia’s current population is under the age of 15, meaning the talent pool is poised for huge growth.
Armenia declared independence from the former Soviet Union on 21 September, 1991 and is now a bastion of political stability (a particularly attractive factor for the O&O industry). A healthy GDP real-growth rate of 13.7% makes Armenia one of the top producers in the EU.
Additionally, Armenia is rapidly becoming a major challenger in the index of relative economic freedom. As reported by the Heritage Foundation, the change has been nothing short of amazing. In 2000, Armenia ranked 84th in relative economic freedom. As of late 2008, Armenia ranked 28th – ahead of European powerhouses Spain (31st) and France (48th) and just behind Sweden at 27th.
Hong Kong ranked #1 on the list for 2008, with the U.S.A. at #5.
The appraisal of economic freedom is based on 50 economic indicators within the following categories: capital flow and foreign investment; financial systems; monetary, budget, and trade policies; salaries and prices; government interference in the economy; property rights and regulations; and black markets.
Many outsourcing experts are finding a presence in Armenia quite successful for many of their clients and partners. The cooperation offered by the Armenian government to ease immigration and visa restrictions for executives and other technical employees traveling between Armenia and the United States has been a huge advantage to many, and this is compounded by great satisfaction with the talent pool offered by this European country.
Having a stable presence in Armenia is but one example of alternatives to the current Indian instability. There are numerous other alternatives as well, and diversification is going to be the keystone to success over the next few years.
As pointed out by one CEO, “…the logical approach for today’s global economy is to diversify. Many of my contacts who previously invested heavily in Indian resources are already asking for new alternatives, and we believe the best approach is to simply avoid the old cliché of “putting all the eggs in one basket.”
Singapore has emerged as another destination of choice, with an extremely stable economy and government as well as strictly enforced laws on intellectual property rights. Perfect English is widely spoken, and the country is considered one of the top-five technical innovators in the world.
Originally founded as a British trading colony in 1818, Singapore joined the Malaysian federation for a short two years ending in 1965. Now completely independent, Singapore is undeniably one of the most prosperous, diverse, and cosmopolitan destinations in the world and has a per capita GDP greater than that of many “leaders” in Western Europe.
In 2006, the World Bank rated Singapore as “the most business-friendly economy in the world.” Immediately behind London, New York, and Tokyo, Singapore is the fourth largest foreign exchange trading hub in the world.
The country is home to three major state universities: The National University of Singapore, Nanyang Technological University and Singapore Management University, resulting in a literacy rate over 93%. The island nation accomplishes it all with a geographic size only three times that of Washington, DC.
The Philippines and U.S.A. share not only a very similar legal system but the English language as well. Companies in the legal sector consider this fact especially attractive. Once a U.S. colony, the Philippines has a workforce that is already familiar with many legal factors not readily obvious to those in countries with less of a seasoned relationship with the United States.
A few facts about the Philippines:
Population of 91,000,000 as of 2008 550,000 college graduates per year on Average Educated labor pool of Over 30,000,000 Entry-level I.T. salaries average $2500—$8000 USD P.A. Top-quality CBD real-estate costs average $17 PSF 95% literacy rate English as a primary language
One of the top-three law firms in the world relocated their entire network operations center from Chicago to Fort Bonifacio, Manila, in 2003. That operation has since grown much larger, also encompassing legal operations and software development.
From 1997 to 2008, companies such as Citibank, Fluor, IBM, Convergys, Telus, HSBC, Dell, JP Morgan, Siemens, and Deutsche Bank have all opened major offshore facilities in the Metro Manila area of the Philippines.
More than just a country filled with call centers, the Philippines is home to dozens of offshore operations involving network operations, wireless services, energy, shipping and logistics, legal and medical transcription, finance and accounting, and software development.
The country is now recognized by some as the top destination of choice in Southeast Asia. In 2006, the country generated in excess of $3.0 billion in outsourced operations, and that figure is expected to more than double by the end of 2009. The Philippine government has targeted a global market share of 8 to 10% in the O&O market by 2011.
Regardless of where you go, there is no “single best answer” to every situation. When looking for that “trusted advisor” to help you make your next outsourcing, offshoring, development, or infrastructure decision, you need a firm with the knowledge, process, devotion, and proven direction to make it a success.
Only by in-depth knowledge of your core business can any firm help in an effective O&O engagement. You need a firm that endeavors to understand and optimize how the process will enhance not only the I.T. department, but all other business units as well.
O&O will continue to gain momentum over the next few years, regardless of what happens in the Indian subcontinent. The recent events in India and the surrounding territories are but a small stumbling-block to an ever-evolving global business model.
Businesses today realize that three very important factors have emerged in the outsourcing and offshoring industry:
O&O cannot and should not be based on the “one size fits all” methodology anymore. Diversification is the key. Every situation is different. Unless you are prepared to invest in learning foreign tax and H/R systems, unfamiliar holidays, unique infrastructure, governmental regulations, and possibly a few foreign languages, you NEED a trusted advisor on your side.
Companies and their investors who spent the billions of dollars (and thousands of man-hours) building outsourced operations based solely in India have found that trying to separate the technology from the actual business process is not only foolish—it is futile. Outsourcing and offshoring can provide limitless possibilities, but they must be done with precision , care, and proper distribution. Rather than outright withdrawal from offshoring operations, now is the time for diversification.
“There is timing in the whole life of the warrior, in his thriving and declining, in his harmony and discord. Similarly, there is timing in the Way of the merchant, in the rise and fall of capital. All things entail rising and falling timing. You must be able to discern this..”
Miyamoto Musashi , 1645
DOWNLOAD the full PDF version of this article.
Outsourcing: A love / **** relationship for U.S. I.T. professionals. Ask the average employee in any I.T. organization, and hearing about fear of jobs going to India and China is almost unavoidable. Although many have started the move toward business service management (BSM) to address the chaotic labor trends, I.T. labor itself still consumes over one-third of I.T. budgets. This figure is perfectly in line with a recently published Gartner report stating that 37% of the typical I.T. budget goes directly to personnel costs. What are you as the CIO going to do to manage this frenzied situation? Is outsourcing, or “offshoring,” the answer?
How can you outsource your operations to a foreign country and still maintain compliance with best practice frameworks such as ITIL or MOF? How do you maintain Sarbanes-Oxley, PCI, or HIPAA compliance when utilizing 100% offshore resources with far less control?
Almost everyone in the I.T. sector has at least one story about various operational tasks being “offshored” to India, and no call-center, network operations center (NOC), or infrastructure team has been immune to rumors of jobs going offshore. No longer are the cities of Mumbai and Delhi simple manufacturing hubs and suppliers of raw materials. The country is home to some of the largest corporate call centers and development centers in the world. In late 2005, the Indian outsourcing workforce numbered 350,000 individuals. That total is now estimated at well over 800,000, with many new positions going unfilled due to the lack of qualified candidates.
Eleven years ago this month, USA Today published an article titled “Can political instability be eliminated in India?” Looking solely at the news of the past six months, the answer to that question is an obvious NO.
The trend toward a twenty-first century India has not fostered the sort of sweeping political change one might expect from the world’s most populous democracy. Moreover, the unwillingness of the Indian government to more robustly combat intellectual property theft is the stuff that causes your legal team to lose MANY nights of sleep.
Recession has made its way to India as well. The 4 December 2008 issue of The New York Times ran an article discussing the wave of outsourcing firms scaling back their daily operations in India due to the unhealthy global financial climate. As of this week, the Indian rupee is at a record low.
India makes a strong case as the “global back office,” yet it has failed to produce an environment supporting front-office operations such as product innovation and corporate strategies. The prevailing thought of the past 5 years has been that Indian outsourcing firms are masterful in the art of efficiency and product development measures. What about now?
On 7 January 2009, Indian stocks took a nosedive in the wake of announcements by Satyam Computer Services that corporate profit summaries had been inflated for several years. The announcement by Satyam’s chairman and co-founder that he had directly falsified accounting documents on an ongoing basis has thrown the entire Indian outsourcing industry into dramatic turmoil. As a provider of back-office services for many of the largest banks and healthcare institutions in the world, the result of the SATYAM crisis is nothing short of devastating.
By Friday, January 9, 2009 news sources were reporting that interim CEO Ram Mynampati does not have faith that the firm can continue past the next few weeks. Mynampati stated they were working to find the liquidity to pay current employees, suppliers, and creditors.
In less than a week, the crisis has crossed the Pacific Ocean and hit U.S. shores. Auditing giant PricewaterhouseCoopers is expected to pay a hefty price for the emerging fraud. The auditor has been responsible for Satyam financial oversight for over eight years, and Satyam investors are expected to go to court in attempts to recoup losses. According to legal sources from within India, most are likely to attack PricewaterhouseCoopers directly rather than Satyam.
The tragic events of November 2008 in Mumbai clearly show that the concerns go much deeper. Over 200 people were killed in the attacks, and the entire central business district in Mumbai ground to a halt for several days, resulting in billions of dollars in lost labor. Within one week of the attacks, five high-profile Indian cabinet members were forced to resign. On 1 December, TIME magazine posed the question “Will India’s Government Survive the Mumbai Massacre?”
Many companies are selecting alternate destinations, and some trends show an actual migration OUT of India to other knowledge-rich environments such as Singapore, The Philippines, Armenia, Pakistan, and various Latin American countries. Companies requiring less interaction with the public (for example, a software development center) may select destinations where English is not the primary language, or in some cases, is not a language spoken at all. Companies building public-facing operations such as helpdesks or call centers are being forced to reconsider earlier decisions, and many are moving to more English-centric countries like Taiwan and the Philippines.
Key players are making a strong case for themselves as these trends develop. In the Western Hemisphere, Costa Rica and Peru have marvelous records of rock-solid software development and high customer satisfaction ratings. In Europe, Armenia is emerging as a major powerhouse and model of efficiency. In Asia, many are discovering that the almost-perfect English spoken in Taiwan and the Philippines combined with some labor costs equal to or less than those in India make each a destination of choice. In fact, the November 30 edition of The New York Times Magazine featured a four-page article touting the viability of the Philippines as a premier outsourcing destination.
While China, Russia, and Korea have fantastic talent pools, the labor cost and in some cases difficulty dealing with local and national governments make them less attractive to some U.S. based companies.
While being one of the lesser-mentioned yet more historically colorful European countries, Armenia is a virtual strongbox of extraordinary talent. As mentioned by the CIA World Factbook, 18% of Armenia’s current population is under the age of 15, meaning the talent pool is poised for huge growth.
Armenia declared independence from the former Soviet Union on 21 September, 1991 and is now a bastion of political stability (a particularly attractive factor for the O&O industry). A healthy GDP real-growth rate of 13.7% makes Armenia one of the top producers in the EU.
Additionally, Armenia is rapidly becoming a major challenger in the index of relative economic freedom. As reported by the Heritage Foundation, the change has been nothing short of amazing. In 2000, Armenia ranked 84th in relative economic freedom. As of late 2008, Armenia ranked 28th – ahead of European powerhouses Spain (31st) and France (48th) and just behind Sweden at 27th.
Hong Kong ranked #1 on the list for 2008, with the U.S.A. at #5.
The appraisal of economic freedom is based on 50 economic indicators within the following categories: capital flow and foreign investment; financial systems; monetary, budget, and trade policies; salaries and prices; government interference in the economy; property rights and regulations; and black markets.
Many outsourcing experts are finding a presence in Armenia quite successful for many of their clients and partners. The cooperation offered by the Armenian government to ease immigration and visa restrictions for executives and other technical employees traveling between Armenia and the United States has been a huge advantage to many, and this is compounded by great satisfaction with the talent pool offered by this European country.
Having a stable presence in Armenia is but one example of alternatives to the current Indian instability. There are numerous other alternatives as well, and diversification is going to be the keystone to success over the next few years.
As pointed out by one CEO, “…the logical approach for today’s global economy is to diversify. Many of my contacts who previously invested heavily in Indian resources are already asking for new alternatives, and we believe the best approach is to simply avoid the old cliché of “putting all the eggs in one basket.”
Singapore has emerged as another destination of choice, with an extremely stable economy and government as well as strictly enforced laws on intellectual property rights. Perfect English is widely spoken, and the country is considered one of the top-five technical innovators in the world.
Originally founded as a British trading colony in 1818, Singapore joined the Malaysian federation for a short two years ending in 1965. Now completely independent, Singapore is undeniably one of the most prosperous, diverse, and cosmopolitan destinations in the world and has a per capita GDP greater than that of many “leaders” in Western Europe.
In 2006, the World Bank rated Singapore as “the most business-friendly economy in the world.” Immediately behind London, New York, and Tokyo, Singapore is the fourth largest foreign exchange trading hub in the world.
The country is home to three major state universities: The National University of Singapore, Nanyang Technological University and Singapore Management University, resulting in a literacy rate over 93%. The island nation accomplishes it all with a geographic size only three times that of Washington, DC.
The Philippines and U.S.A. share not only a very similar legal system but the English language as well. Companies in the legal sector consider this fact especially attractive. Once a U.S. colony, the Philippines has a workforce that is already familiar with many legal factors not readily obvious to those in countries with less of a seasoned relationship with the United States.
A few facts about the Philippines:
Population of 91,000,000 as of 2008 550,000 college graduates per year on Average Educated labor pool of Over 30,000,000 Entry-level I.T. salaries average $2500—$8000 USD P.A. Top-quality CBD real-estate costs average $17 PSF 95% literacy rate English as a primary language
One of the top-three law firms in the world relocated their entire network operations center from Chicago to Fort Bonifacio, Manila, in 2003. That operation has since grown much larger, also encompassing legal operations and software development.
From 1997 to 2008, companies such as Citibank, Fluor, IBM, Convergys, Telus, HSBC, Dell, JP Morgan, Siemens, and Deutsche Bank have all opened major offshore facilities in the Metro Manila area of the Philippines.
More than just a country filled with call centers, the Philippines is home to dozens of offshore operations involving network operations, wireless services, energy, shipping and logistics, legal and medical transcription, finance and accounting, and software development.
The country is now recognized by some as the top destination of choice in Southeast Asia. In 2006, the country generated in excess of $3.0 billion in outsourced operations, and that figure is expected to more than double by the end of 2009. The Philippine government has targeted a global market share of 8 to 10% in the O&O market by 2011.
Regardless of where you go, there is no “single best answer” to every situation. When looking for that “trusted advisor” to help you make your next outsourcing, offshoring, development, or infrastructure decision, you need a firm with the knowledge, process, devotion, and proven direction to make it a success.
Only by in-depth knowledge of your core business can any firm help in an effective O&O engagement. You need a firm that endeavors to understand and optimize how the process will enhance not only the I.T. department, but all other business units as well.
O&O will continue to gain momentum over the next few years, regardless of what happens in the Indian subcontinent. The recent events in India and the surrounding territories are but a small stumbling-block to an ever-evolving global business model.
Businesses today realize that three very important factors have emerged in the outsourcing and offshoring industry:
O&O cannot and should not be based on the “one size fits all” methodology anymore. Diversification is the key. Every situation is different. Unless you are prepared to invest in learning foreign tax and H/R systems, unfamiliar holidays, unique infrastructure, governmental regulations, and possibly a few foreign languages, you NEED a trusted advisor on your side.
Companies and their investors who spent the billions of dollars (and thousands of man-hours) building outsourced operations based solely in India have found that trying to separate the technology from the actual business process is not only foolish—it is futile. Outsourcing and offshoring can provide limitless possibilities, but they must be done with precision , care, and proper distribution. Rather than outright withdrawal from offshoring operations, now is the time for diversification.
“There is timing in the whole life of the warrior, in his thriving and declining, in his harmony and discord. Similarly, there is timing in the Way of the merchant, in the rise and fall of capital. All things entail rising and falling timing. You must be able to discern this..”
Miyamoto Musashi , 1645
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